Center Manager
LearntasticPosition Summary
As the Center Manager, you are a results-driven leader responsible for overseeing all aspects of center performance. This includes delivering exceptional guest and team experiences, maximizing sales and profitability, and developing a high-performing, engaged team. You serve as a culture champion—upholding organizational values, ensuring operational excellence, and aligning the center with company standards and goals.
Essential Responsibilities and Duties
Guest Experience
Create a positive and welcoming environment that reflects organizational values and service standards.
Champion and model a best-in-class guest experience.
Maintain a strong presence at the front desk to support team coverage and coaching.
Resolve escalated guest concerns with professionalism and care.
Sales & Business Growth
Lead daily sales strategies and coach the team on effective guest education and selling techniques.
Achieve or exceed center goals in service revenue, product, and package sales.
Analyze sales performance and trends to identify opportunities and develop action plans to improve results.
Execute local marketing initiatives and partnerships to drive guest acquisition and brand visibility.
Leverage promotional programs and campaigns to drive center traffic and sales.
Leadership, Team Development & Culture
Recruit, onboard, train, and retain top talent to build a high-performing team.
Conduct regular coaching, performance evaluations, and team development initiatives.
Build internal and external succession plans for future growth opportunities.
Reinforce accountability around service standards, performance expectations, and operational protocols.
Foster a positive, inclusive, and motivating work environment.
Lead by example in promoting organizational values, standards, and guest experience culture.
Center Operations
Oversee day-to-day operations to ensure smooth and efficient workflows.
Manage scheduling, inventory, cash handling, and payroll within budget parameters.
Analyze business performance and take action on center KPIs (e.g., productivity, revenue, retention, labor).
Ensure compliance with all operational procedures, policies, cleanliness, and sanitation standards.
Required Knowledge, Skills, and Abilities
Strong leadership, problem-solving, and interpersonal skills
Ability to attract, develop, and retain top talent
Passion for delivering exceptional guest service and fostering a positive culture
Education and Experience
2+ years of experience in retail, hospitality, wellness, or service-industry management
Proven success in leading teams, achieving sales goals, and driving guest satisfaction
Proficiency with POS systems, Microsoft Office Suite, or related software
Work Environment and Physical Demands
Reliable and flexible schedule, including availability for evenings and weekends
Travel requirements: As required