General Purpose of the Position:

The Change Order Specialist of Connectivity will provide support to the Connectivity Sales and Leadership Team to optimize sales results by taking on key administrative tasks. This position will play a key role in ensuring the highest level of support is provided to both internal and external customers. This role is responsible for enabling sales representatives to optimize every buyer interaction, which will enable continuous business relationships and pipeline expansion, enhance opportunities, and close deals.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Essential Duties and Responsibilities:

• Provide direct sales support by utilizing a variety of organizational and project management skills 
• Will speak clearly and concisely directly to customers via video conference, telephone and email
• Assist sales team with adds, moves, disconnects and changes of contracted services
• Work directly with vendors and partners on pricing/quoting
• Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses
• Follows standardized procedures to ensure the legal approvals process is followed for the management of all sales orders
• Provides continuous process improvement suggestions
• Maintains expertise on Switch products and services
• Provide support to sales staff as needed
• Will provide direct sales support by utilizing a variety of organizational and project management skills
• Perform administrative changes to internal quoting system including workbook order entry
• Develop effective working relationships with peers, sales team and across organizational lines

Other Duties:

• Performs all other duties, tasks and projects as assigned

Required Job Skills:

• Detail oriented and highly organized individual able to perform multiple tasks
• Cheerful, positive, and outgoing demeanor
• Ability to work with senior management to complete assigned tasks on time with minimal supervision
• Excellent interpersonal, verbal and written communication skills
• Ability to exercise good judgment and discretion in confidential matters
• Ability to maintain professionalism in a highly public/interactive environment
• Ability to work well under pressure while maintaining a professional supportive attitude
• Must be able to work in a dynamic and fast-paced work environment
• Understand technology and customer ordering systems
• Resourceful self-starter who identifies problem areas and improves workflow      
• Willingness to support team members in all capacities
• Ability to work autonomously
• Significant amount of time performing computer and phone-based work is required
• Experience with Salesforce and Excel applications
• Presents a clean and neat appearance
• Required to intermittently work weekends and/or off-hours to support business needs

Computer Equipment and Software:

• Advanced Microsoft Office software suite abilities
• Salesforce / or relevant CRM experience a plus

Education and Experience:

Education:                   

• Bachelor�s degree preferred, but not required

Experience:                 

• 2+ years of relevant work experience with telecommunications sector preferred
• Understanding of telecommunications industry products and network elements

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.