Chief Field Officer
Kr Wolfe
Full-time
On-site
Houston, Texas, United States
Company Overview
KR Wolfe, Inc. is a growing company specializing in installation, integration, field service, and renovation solutions that bring today’s technology to life. We support advanced environments across the healthcare, education, commercial, and government sectors. Guided by our commitment to quality, value, and customer service, we operate by our SPIRIT and QUEST core values—delivering exceptional service with integrity, teamwork, and care.About the Role
The Chief Field Officer is a senior executive responsible for the overall strategy, performance, and scalability of the company’s field organization. This role owns all Field Operations nationwide, ensuring the company’s field workforce is structured, deployed, developed, and managed to support profitable growth, operational excellence, safety, and consistent client delivery.
The Chief Field Officer provides executive leadership over Field Directors, who in turn lead Field Supervisors and Field Technicians. This role establishes the vision, systems, and accountability framework for how field work is executed across all markets and clients, while serving as a key partner to executive leadership, Project Management, HR, and Finance.
This position is critical to aligning field execution with company strategy, improving utilization and margin performance, developing future field leaders, and ensuring consistent quality and safety at scale.What You’ll Do
Field Operations Strategy & Leadership
Preferred
KR Wolfe, Inc. is a growing company specializing in installation, integration, field service, and renovation solutions that bring today’s technology to life. We support advanced environments across the healthcare, education, commercial, and government sectors. Guided by our commitment to quality, value, and customer service, we operate by our SPIRIT and QUEST core values—delivering exceptional service with integrity, teamwork, and care.About the Role
The Chief Field Officer is a senior executive responsible for the overall strategy, performance, and scalability of the company’s field organization. This role owns all Field Operations nationwide, ensuring the company’s field workforce is structured, deployed, developed, and managed to support profitable growth, operational excellence, safety, and consistent client delivery.
The Chief Field Officer provides executive leadership over Field Directors, who in turn lead Field Supervisors and Field Technicians. This role establishes the vision, systems, and accountability framework for how field work is executed across all markets and clients, while serving as a key partner to executive leadership, Project Management, HR, and Finance.
This position is critical to aligning field execution with company strategy, improving utilization and margin performance, developing future field leaders, and ensuring consistent quality and safety at scale.What You’ll Do
Field Operations Strategy & Leadership
- Own the end-to-end strategy and performance of Field Operations across all divisions and geographies.
- Define the long-term vision for the field organization, including structure, roles, career paths, and scalability.
- Translate company growth objectives into actionable field workforce strategies.
- Serve as the executive sponsor and final escalation point for all field-related matters.
- Establish and oversee workforce planning models in partnership with the Field Director(s).
- Ensure the field organization is properly staffed to meet current demand while preparing for future growth.
- Approve staffing models, ratios, and role definitions for Field Directors, Supervisors, and Technicians.
- Guide hiring, redeployment, cross-training, and succession planning strategies.
- Own field labor performance, including utilization, productivity, overtime, and travel costs.
- Partner with Finance to ensure field labor aligns with project margins and overall profitability goals.
- Set KPIs and performance dashboards for field operations and hold leaders accountable to results.
- Identify and drive initiatives to improve efficiency, margin performance, and cost control.
- Build and mentor a strong leadership bench within Field Operations.
- Establish consistent leadership expectations, accountability standards, and performance management practices.
- Partner with HR on talent development, performance management, corrective action, and employee engagement.
- Champion a culture of safety, ownership, professionalism, and continuous improvement.
- Ensure field operations consistently meet company standards, client requirements, and regulatory expectations.
- Set and reinforce expectations for safety, quality, and professionalism across all field roles.
- Review trends related to incidents, quality issues, and customer feedback; drive corrective actions.
- Sponsor continuous improvement initiatives that standardize best practices across regions.
- Serve as the executive bridge between Field Operations and Project Management, ensuring alignment and clarity of accountability.
- Partner with Growth, Operations, and Project Leadership to support new client onboarding, expansions, and complex initiatives.
- Provide executive-level visibility to leadership on field risks, capacity constraints, and performance trends.
- 10–15+ years of experience in field operations, workforce leadership, or project-based environments.
- Proven executive-level leadership of large, geographically dispersed field organizations.
- Strong experience designing and scaling field workforce structures.
- Demonstrated ownership of labor performance, utilization, and cost management.
- Exceptional leadership presence, judgment, and decision-making ability.
- Ability to travel as needed to support teams and reinforce standards.
Preferred
- Experience in construction, engineering services, telecom, IT services, or similar field-based industries.
- Deep understanding of field operations and accountability for meeting KR Wolfe client requirements.
- Experience building leadership pipelines and succession plans.
- Familiarity with workforce management and scheduling systems (e.g., QuickBase).
- Strong analytical mindset with the ability to use data to drive strategic decisions.