Community Collections Specialist

Job Title: Community Collections Specialist
Location: Tanglewood Apartments, Memphis, TN
Company: Brookside Properties

Job Summary:
Brookside Properties is seeking a dedicated and efficient Community Collections Specialist to join our team at Tanglewood Apartments in Memphis, TN. Under the direction of the Community Manager, the Community Collections Specialist is responsible for ensuring the efficiency of accounts receivable collections and assisting with rent collection procedures. This is a critical role in managing delinquent accounts and ensuring timely payments from residents.

Bonus Structure:
As part of your offer, achieve delinquency rates of 5% or under consecutively by the end of your 90-day period, and you'll receive a $1,000 one-time bonus. Ongoing bonuses will be revisited based on your performance!

Compensation & Benefits:

• Competitive hourly rate
• Generous PTO plan (0-4 years: 120 hours, 5+ years: 160 hours)
• Comprehensive health plan options (Medical, Vision, Dental)
• Company-paid Life Insurance
• Excellent 401(k) match and plan
• Paid Holidays

Qualifications:

• High school diploma or GED required.
• Strong experience in multifamily housing collections or a related field required.
• Knowledge of Fair Housing regulations and landlord-tenant laws.
• Strong verbal and written communication skills.
• Strong negotiation and conflict resolution skills.
• Basic computer skills, including proficiency with Microsoft Office Suite and property management software (Entrata).
• Ability to handle simple arithmetic and calculations.
• Must be able to walk properties frequently, be exposed to outside weather conditions, and climb stairs as needed.

Responsibilities:

• Assist the Community Manager in reviewing and updating property delinquency daily.
• Implement and manage rent collection procedures according to company policies and regulations.
• Contact delinquent residents to negotiate payment plans and resolve outstanding balances.
• Maintain accurate and up-to-date records of resident accounts and payments.
• Monitor and report on delinquency rates and aging reports.
• Collaborate with the site team, area manager, and regional manager to address resident concerns and enforce lease terms.
• Assist in preparing notices and promise-to-pay agreements for Regional Manager approval.
• Assist in preparing reports and analysis related to collections performance.
• Provide excellent customer service to residents by addressing inquiries and concerns promptly and professionally.

Join Our Team!
If you're passionate about helping residents and ensuring the financial health of our community, apply today to become a key player at Tanglewood Apartments!