Construction Equipment Rental Dispatcher

This individual will develop long term partnerships with our customers and Rental Sales Professionals to build win/win equipment rental solutions within the assigned territory/branch while promoting all aspects of RDO Equipment Co. in a professional manner.

Specific Duties Include:

• Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related rental sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the deal, volume, territory awareness, participation, and customer satisfaction.


• Refer leads relating to the Sales of whole-goods, parts, and service as a customer solution to appropriate RDO Equipment Co. team members and Sales Manager.


• Coordinate rental contract transactions with Sales team before, during and after rent.


• Assist sales support in final rental billing with Sales team and/or customers for transmittal.


• Develop a keen awareness of the competition, competitive products and rates; as well as business and industry trends.


• Accountable for timely follow up on each sale to ensure customer satisfaction.


• Coordinating and/or communicating with customers and our trucking department ensuring timely delivery and pick up of rental equipment. 


• Provide price quotes to serviced location(s) when requested.


• Maintain records to facilitate prompt and accurate billing.


• Communicate well with Billing, Pre-Lien, Release and Collection personnel.


• Provide feedback to improve processes and customer satisfaction.


• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.


• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.


• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.


• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.


• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.


• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Excellent understanding of the rental industry, construction equipment and ability to make machine recommendations.


• Excellent customer service skills and ability to assist customers.


• Facilitate customer and RDO Equipment Co. office and service department relationships.


• Handle customer complaints and or direct to appropriate department.


• Self-starter, ability to work and succeed in fast paced environment.


• Willing to work overtime and be on call.


• Ability to multi-task and maintain various required data, documents and procedures in timely and accurate manner.


• Excellent oral and written communication skills.


• Excellent computer skills.