Coordinator, Custodial Services

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

The Coordinator, Custodial Services is a non-exempt, full-time, 12 position which reports to the Director, Facilities & Construction. 

Primary Responsibilities

• Oversee all aspects of a janitorial services contract, ensuring that services are delivered according to established standards and contract terms, including conducting quality inspections, maintaining contractual relationships and resolving any issues that arise.
• Review scheduled cleaning tasks, monitor contractual performance, including conducting regular site audits, ensuring compliance with health and safety regulations and proactively identifying areas for improvement to optimize cleaning services. 
• Identify potential issues with contracts and develop proactive solutions.
• Participate in negotiating contract renewals and amendments with cleaning service company.
• Establish and maintain high cleaning standards aligned with contractual expectations.
• Build and maintain positive relationships with cleaning service company through regular communication and feedback.
• Act as liaison between TJC Faculty/Staff and contracted cleaning services company, keeping everyone apprised of contract related matters.
• Maintain an open line of communication with Facilities and Construction department supervisors and Director. Assist in coordinating work within multiple departmental offices.

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Decision-making, Detail-oriented, Interpersonal Skills, Math Skills, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

Work Environment: Work sometimes required outside of normal business hours

Physical Demands: Sitting, Walking, Standing, Lifting, Reaching and Climbing Ladders and/or Stairs.

Travel Required: Yes - Moderate

Required Education

High School Diploma or Equivalent 

Required Experience

Two years of experience in a  janitorial supervisor/management related position.

Additional Job Specific Requirements

• Must have a good understanding of Standard Operating Procedures (SOPs) and occupational, safety and environmental regulations and law.
• Must be familiar with MSDS/SDS procedures and practices, and be able to maintain all onsite SDS records. 
• Must be proficient in Word and Excel and have working knowledge of software to include Banner and Service-Now (work-order system).
• Must be able to work with little supervision, interpret and follow prescribed procedures and respect confidentiality within the office of the Director of Facilities and Construction.
• Experience in statistical evaluation of data and report writing skills.
• Basic knowledge of applicable College infrastructure, policies, and procedures.
• Ability to respond to routine inquiries and explain standard policies and procedures to others.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.