Customer Outreach Specialist

 

Duties/Responsibilities
 Act as a positive point of contact for customers
 Assist with researching public records to determine property ownership
 Research client customer information systems for customer and ownership
information
 Collect and document receipt of executed documents
 Review project requirements and report deficiencies
 Adhere to safety standards and procedures (i.e. use of PPE, etc.)
 Document landowner communications
 Prepare and review easements
 Serve as a notary in acknowledgment of legal signatures
 Communicate effectively to colleagues and customers
 Meet weekly goals set with Manager
 Optimize use of time by scheduling appointments when possible, research
efficient routes, etc.
Minimum Qualifications
 Frequent local travel
 The physical ability to walk short distances multiple times a day (i.e. outdoors,
from a vehicle to a customer meeting location, sometimes in inclement weather)
 Excellent customer service skills

 Proficient in English is required
 Bilingual is preferred
 Ability to engage in small talk and talk with strangers (over the phone and in
person)
 Ability to drive local and long distances on a regular basis
 Ability to get in and out of the car multiple times a day between customer
meetings
 Proficient use of Microsoft Word, Excel & Outlook
 Basic Process and flowchart skills.
 Valid Driver License required
Physical Qualifications
 Prolonged periods sitting at a desk and working on a computer.
 Must be able to lift to 25 pounds at a time
 Prolonged periods outside conducting field work

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