Customer Service Representative - Installed Right

- Please note that this position does not provide visa sponsorship. 

- Principals only, we are not accepting agency resumes for this role.

Customer Service Representative - Installed Right

About Us

InstalledRight, an SFV Services Company is a Managed Installation partner to many of the top national flooring and kitchen cabinet retailers. We are expanding and are looking for multiple, Customer Service Representatives to join our team. This is an early-career level position and plays a crucial role in our customer support operations. Our ideal prospect lives within a commutable distance to Cartersville, GA (45 min NE of Marietta, 90+ min NE of Atlanta).

Installed Right values problem-solvers with great personalities who can contribute to our "get it done" company culture. This position offers an excellent opportunity to gain experience in the home improvement industry while developing valuable customer service skills.

Primary Responsibilities

• Field inbound customer calls regarding project-related questions and issues for flooring and kitchen cabinet installations
• Provide accurate information about our installation services and products
• Troubleshoot and resolve customer concerns related to ongoing or completed installations
• Document and update customer records based on interactions
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Process order modifications and escalate complaints when necessary
• Communicate and coordinate with colleagues to ensure efficient problem-resolution

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Proficiency with computers and customer relationship management (CRM) software
• Ability to remain calm and professional when dealing with stressed or upset customers
• Active listening skills and the ability to diffuse tense situations
• Strong time management and multitasking abilities

Key Attributes:

• Customer-focused with a commitment to providing exceptional service
• Detail-oriented and efficient in handling customer inquiries
• Adaptable and willing to learn about evolving products and services
• Reliable team player with a positive and professional demeanor
• Genuinely optimistic; Remodeling can be stressful - these roles help alleviate that stress by being present, knowledgeable and empathetic
• Knowledge of flooring and kitchen cabinet products (preferred but not required, as training will be provided)

Location(s): Cartersville, GA

Compensation: This role is budgeted at $14-$16 (hourly)

We don't just build structures – we build an inclusive workplace where everyone can thrive! We're proud to be an Equal Opportunity Employer, celebrating the unique talents and perspectives each team member brings to the table. Whether you're designing, constructing, or managing facilities, your individual awesomeness is what matters here, not your race, color, religion, gender, age, or any other label society might slap on you. We're on a mission to create amazing spaces, and we believe that starts with creating an amazing, diverse team. So come as you are, bring your whole self to work, and let's build something extraordinary together.