Dispatcher/Assistant Manager

Be the Voice of ABR Electric LLC - Join Us as Dispatcher/Assistant Manager!

Job Title: Dispatcher/Assistant Manager

Company Name: ABR Electric LLC

Salary: $20 per hour, with a pay review after 90 days

Industry: Electrical Contracting - Residential, Commercial

Location: McKinney, TX

Job Overview:

ABR Electric LLC is seeking a dynamic and organized Dispatcher/Assistant Manager to become the heart of our customer service and scheduling operations. This role is integral to maintaining the company culture of "Do it right, Make a positive memory, and Have fun," while ensuring efficient coordination between customers and our field team.

You'll be the first impression for our customers and the go-to person for smooth scheduling, rapport-building, and supporting daily operations. This full-time role is perfect for someone with a minimum of 2 years' experience in construction or service industries, who thrives on engaging with people and solving logistical puzzles.

Who We Are:

• Customer Relations: Serve as the first impression of ABR Electric, handling customer inquiries professionally via phone, email, Yelp, and website requests.
• Scheduling: Coordinate schedules for electricians, ensuring efficient operations and setting clear expectations for customers regarding job scope, pricing, and timeframes.
• Communication: Maintain professional, courteous, and clear communication in all interactions.
• Data Management: Accurately input customer information, job details, and payment methods, and document any special access or job-specific instructions.
• Safety Awareness: Identify potential safety concerns and flag jobs for review if necessary.
• Operational Support: Manage office supplies, oversee deliveries, and schedule vehicle maintenance.
• Proactive Planning: Anticipate scheduling conflicts due to weather, holidays, or material shortages, and communicate potential impacts with the Office Manager.
• Task Delegation: Automate or delegate routine tasks to maintain focus on core responsibilities, ensuring accountability for outcomes.
• Backup Support: Step in for the Office Manager during absences and provide support as needed.

• Experience: 2+ years experience in a construction or service-related role; familiarity with dispatching or customer service preferred.
• Skills: Strong organizational skills, attention to detail, and proficiency in both verbal and written communication.
• Technical Acumen: Ability to provide basic pricing estimates and discuss follow-up repair considerations.
• Customer Focus: Empathy, rapport-building, and the ability to create positive customer experiences, even during challenging situations.
• Adaptability: Self-motivated with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.

• Family-Oriented Culture: Work directly with engaged leadership in a company that values relationships.
• Career Development: Paid training, weekly "Cash for Code" sessions, and mentorship opportunities.
• Innovative Practices: Freedom to automate tasks and propose creative solutions.
• Competitive Benefits:
  • Weekly pay cycle
  • Overtime potential
  • Paid Time Off (holidays, vacation, sick days)
  • Employee-relief fund for emergencies
  • Safety equipment provided
  • Fun company events (BBQs, holiday parties, and more)

• Full-time position with flexible hours based on business needs.
• Overtime potential.

• In-person, based in the greater Texas area.