HIRING A CUSTOMER SERVICE DISPATCHER FOR A BUSY SERVICES FIRM
Are you ready to have fun at work... – where you enjoy coming to work and enjoy who you work with ...
Ready to work with a leading company who values its employees and staff – a company who is on the cutting edge in their field and is recognized as one of Central Texas’s leading services firm ..
Do you love being in a fast paced and busy environment ... Do you love talking to people ....
Then this DISPATCH – CSR JOB IS FOR YOU
DUTIES AND RESPONSIBILITIES
Responsible for the fast, accurate processing of sales orders (requests) via phone,
setting up job’s information, gathering information from clients via phone
confirming & appropriate reports which support sales order processing
Heavy data entry while talking to customer on the phone ( excellent communication skills)
Ability to prioritize and organize quickly (quick thinker) – problem solving ability
Coordinates and helps with logistics of service teams and communicates to team members locations or directions
Coordinates schedule for next day (follow up with technicians in the field)
Schedules and dispatches crews to maximize time efficiency
OTHER COMPETENCIES:
• Ability to self-manage, show initiative and be proactive Communicate professionally, both verbally and in writing, to co-workers and customers
BASIC QUALIFICATIONS:
• High school diploma or GED
Minimum 2 years of related work experience ( service related dispatch exp is ideal)
Strong Microsoft office skills
Ability to quickly and accurately perform basic math skills
Ability to quickly read a road/geographical map and communicate directions
Organization skills demonstrated in job performance
Demonstrated ability to follow instructions with limited guidance
PHYSICAL DEMANDS:
Must be able to remain in stationary position 70 percent
Occasionally, will move about inside the office to access files, office machinery, etc.
Must be able to operate basic office machinery
MENTAL DEMANDS:
Must be able to problem solve and prioritize tasks
Must be able to manage stress depending on tasks
Must be able to multitask
Must be able to receive and analyze all information
Must be able to quickly communicate solutions if problems occur
Must be able to demonstrate a high degree of sound judgment
COMPANY BENEFITS: Too many to list - this literally is a great company to work for. A sample of benefits - medical, dental, vision, disability and life insurance , 401k retirement plan . Paid holidays and vacation days
EEO EMPLOYER
This job description is subject to change at any time.
CALL TODAY 512-258-5336 THIS IS A PERM ROLE/ FULL TIME- IN OFFICE ( not remote) FULL BENEFITS