Job purpose
The Division Operations Manager role will support the West Division with a focus on increasing branch productivity to drive improvements in capacity, customer service, and opex. Key areas of focus will be on identifying and leading continuous improvement initiatives, project management and on-site support, A25 support, customer service improvements, and productivity/best practice training. This role will report directly to the Division VP of Operations and will partner closely with District Managers, Regional Vice Presidents, and the Corporate OTC and SBR teams.
If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Beacon Building Products. We are one of the largest distributors of residential and non-residential roofing and complementary building products in North America.
Duties and responsibilities
- Lead improvement projects and Value Stream Mapping events across the Division by partnering with District Managers and Branch Managers
- Own the completion of on-site changes needed to drive and sustain measurable results
- Track productivity metrics and identify improvement opportunities across Division branches with a focus on lowest performing sites
- Determine opportunities to improve branch hours/whse order metric to maximize productive hours vs volume
- Design and implement warehouse and yard layout changes to drive pulling efficiency and capacity increases
- Assess and train branches on best practices and drive gap closure
- Support branches/markets with maintaining >95% BeaconTrack usage and photo completion
- Develop a working cadence with functional departments such as FP&A, Supply Chain, Sales, Fleet and Safety to uncover cost-savings and customer service improvement opportunities
- Partner with OTC markets and Purchasing to help optimize inventory stocking to reduce required transfers
- Drive customer service improvements and metrics such as on-time delivery to support a culture that sees service metrics equal to sales metrics
- Partner with greenfield teams to ensure proper branch layouts and process to maximize productivity at startup
- Develop standard work documents for branch processes
- Provide project management on improvement projects
- Up to 50% Travel
- Other duties as needed.
Qualifications
- Bachelor’s Degree in related field of service preferred
- 3-5 Years in a building products distribution
- Experience leading continuous improvement initiatives
- Proficient with Personal Computer applications (Mincron, Excel, Word, Power Point, Visio, AS400 Based Warehouse Management Systems, TMS, Fleet Management and Routing Tools)
- Superior and demonstrated leadership, team building, communication, presentation, interpersonal, and coaching skills and the ability to ensure accountability using Lean Management Principles
- Six Sigma Green Belt certification preferred
- Demonstrated ability to develop comprehensive company programs and processes
- Proven experience managing cost savings and yield improvement projects
- Ability to prioritize and drive multiple projects and teams
- Excellent communications skills, both oral and written
- Self-starter; ability to identify opportunities for improvement through data analysis, create improvement proposal, implement solutions, and track results
- Ability to build trust and confidence with field leaders