Escrow Support Supervisor (PGP Title)
PulteGroupEnsuring smooth and secure real estate closings for all involved in the transaction.
PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.
This position is 100% in office Monday - Friday in Coppell, TX.
JOB SUMMARY
The Escrow Support Supervisor is responsible for overseeing the day-to-day operations of the Branch Support Center (BSC) production team, ensuring accurate, timely, and compliant execution of escrow support functions. The BSC team plays a critical role in the closing process by opening new files, reviewing contracts, preparing title commitments, managing document recordings, and issuing final title policies. While the team does not directly interact with customers, their work is essential to delivering smooth, accurate, and efficient closings nationwide. The Supervisor provides hands-on leadership, workflow oversight, and quality control to maintain consistency, standardization, and operational excellence across assigned functions.
PRIMARY RESPONSIBILITIES
Oversee daily escrow support operations to ensure accurate, timely, and compliant processing.
Monitor workflows, manage queues, and prioritize work to meet service level and turn time expectations.
Identify and escalate operational issues, delays, or risks as needed.
Monitor quality and accuracy of work, reinforcing operational standards and corrective actions as needed.
Ensure team adherence to federal, state, and local escrow and title regulations.
Provide direct supervision, coaching, and performance feedback to escrow support team members.
Support onboarding, training, and ongoing development to promote consistency and best practices.
Serve as a liaison with internal partners, underwriters, and operational teams.
Track key performance metrics and identify opportunities for process improvement.
Promote a collaborative, accountable, and service-oriented team culture.
Assist with issue resolution and escalations to support smooth, efficient closings.
Perform other duties as assigned
MANAGEMENT RESPONSIBILITIES (IF APPLICABLE)
LEVEL: MENTOR / COACH / FEEDBACK
With Direct Reports
Ensures appropriate staffing to meet department needs
Utilizes recruiting and selection tools/processes to build organizational talent
Delegates work according to employee’s abilities and skills
Evaluates employees’ performance and plans for compensation actions in accordance with that performance
Provides developmental opportunities through identification of internal and external training opportunities
Creates opportunities for employee growth
Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)
SCOPE
Decision Impact: Dept.
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: Yes
Indirect Reports: No
Physical Requirements: If applicable
REQUIRED EDUCATION
Minimum High School Diploma or equivalent
Bachelor’s Degree preferred
Notary Public required
Resident License may be required
REQUIRED EXPERIENCE
Related Functional Experience: Minimum of 3-5 years’ experience in title & escrow industry
Time in position: Minimum of 2-3 years at a Escrow Officer/Closer level and minimum 1-year supervisory experience
Effective verbal and written communication skills, with the ability to clearly convey expectations, provide feedback, and collaborate across teams.
Demonstrated ability to manage multiple priorities, organize workflows, and meet deadlines in a high-volume, production-driven environment
Proficiency in Microsoft Office applications, including Outlook, Excel, and Word, with the ability to use reporting and productivity tools to support daily operations.
Extensive knowledge of commercial real estate law, abstracting and examination
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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.