Field Service Technician (Construction Technology)

This individual will operate a mobile service vehicle and travel to customer locations to perform in-field, diagnostics, training, repairs, and installations as required. This individual must be able to perform quality work as efficiently and profitably as possible, work overtime and weekends on occasion.

$32 – $43+ / hour

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Perform onsite service, installations, and product support across the area of responsibility.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Service Advisor.          
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Advise customers on parts and service needs, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
• Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
• Assist in training and coordination for basic in-field start-ups.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 3-5 years’ experience in an industry-related role with involvement in activities such as service, training or other related work.
• Experience in GPS or machine control technology is preferred but not required.
• Excellent mechanical skills

• Trade specific tooling, including hand tools
• Current and valid driver’s license as outlined in company policy manual
• Ability to assemble and perform maintenance functions on equipment
• Strong computer skills
• Excellent customer service skills
• Excellent oral and written communication skills
• Strong organizational skills
• Travel expectations: 35-40%
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship