Industrial Tool Repair & Blade Specialist

Job Summary

Industrial Supply is seeking a hands-on, mechanically inclined individual to join our Salt Lake City team as an Industrial Tool Repair & Blade Specialist.

In this role, you will diagnose and process tool repair and warranty claims, perform approved in-house repairs, coordinate vendor repairs, and manufacture custom welded bandsaw blades to customer specifications. This position combines mechanical repair, fabrication, customer service, and inventory management in a fast-paced industrial environment.

The ideal candidate enjoys troubleshooting equipment, working with tools, and providing excellent customer service while helping customers keep their operations running.

Duties & Responsibilities

• Receive and process customer repair and warranty requests.
• Diagnose repair needs and perform approved in-house repairs on industrial tools and equipment.
• Coordinate vendor warranty claims and repair services.
• Maintain accurate repair records and provide timely status updates to customers.
• Weld and manufacture custom bandsaw blades to customer specifications.
• Inspect completed work to ensure quality and accuracy.
• Maintain inventory of blade stock and repair-related materials.
• Work closely with sales and warehouse teams to ensure efficient customer service.
• Follow company safety procedures and manufacturer guidelines.

Preferred Qualifications

• Experience repairing industrial power tools, equipment, or machinery.
• Mechanical aptitude and troubleshooting skills.
• Experience with welding, fabrication, or metalworking.
• Knowledge of industrial tools, cutting equipment, or bandsaw operations.
• Previous experience in warranty processing or repair service environments.

Required Qualifications

• Strong mechanical aptitude and willingness to learn.
• Ability to work independently and manage multiple repair orders.
• Excellent customer service and communication skills.
• Basic computer skills and ability to maintain accurate records.
• Ability to prioritize work and meet deadlines.

Physical Requirements

• Ability to safely operate hand tools, repair equipment, and blade welding equipment.
• Ability to lift and move products commonly found in an industrial supply environment.
• Ability to stand, bend, and work in a warehouse setting for extended periods.
• Ability to perform detailed mechanical work requiring manual dexterity.