Inside Sales and Customer Service Representative

A successful Inside Sales & Customer Service Representative (ISR) takes the time to build trusting relationships with their customer base, understanding unique customer needs, building trust and providing effective solutions with the Con Forms product line while acting as the voice and face of the organization.  

As a global leader, the Con Forms brand engineers unique, value-added piping systems, products, and accessories for concrete pumping applications. The successful sale of these products requires the ISR to gain and retain a keen working knowledge of all Con Forms products, their correct selection and application, as well as basic sales and engineering fundamentals advanced through in-house training. This role uses their technical expertise and customer service skills to create lasting value for existing and new customers in global markets. The ISR works to ensure the timeliness and accuracy of all quotes and orders and facilitates the successful completion of the sales cycle from initial lead to product delivery.  

RESPONSIBLITIES

• Support the customer and team in all ways possible, keeping open lines of communication that lead to the individual, team and company success.
• Work directly with customers and Regional Sales Managers in developing effective proposals.
• Enter customer job orders that meet customer and Con Forms requirements.
• Develop, run, distribute, and keep required reports and logs up to date.
• Promptly and politely responds to incoming requests from customers for information and price inquiries accurately and completely.
• Reach out to new or existing customers on a regular basis to secure vital updated information and additional sales opportunities.
• Use detailed understanding of the full product catalog to educate customers in technical solutions and specifications.
• Engage in technical discussions with current or prospective clients through professional and ‘easy to understand’ communications.
• Answer customer phone calls and emails in a timely and professional manner.
• Input customer quotes and orders promptly and accurately.
• Follow up on quotes within 48 hours and reports out on insight gained.
• Enter, process and follow Returned Material Authorizations in a timely and correct manner.
• Gain an understanding of market conditions and capture competitive intelligence.
• Interpret product and project blueprints, schematics, manuals, routings, and other related manufacturing instructions.
• Professionally and eagerly represents Con Forms through various methods including phone, email, online, jobsite visits and national or regional exhibits and trade shows. 
• Inform management of all activity including timely preparation of reports when requested. 

• Associates degree in business, construction, or a related field preferred. 
• 3+ years prior success in a rapidly paced sales and/or customer service role with a technical emphasis is desired.  
• Basic knowledge of Microsoft Office; Word, Excel, and Outlook.   
• Previous experience with Enterprise Resource Planning (ERP) systems desired. 
• Excellent communication skills both verbal and written, particularly over the phone.
• Highly organized, accurate, responsive with the ability to transition between rapidly changing priorities and multiple tasks are essential for success.
• Can easily develop trusting working partnerships with customers and teammates alike.
• Customer focused with keen attention to detail.
• A working proficiency in reading blueprints preferred.
• Bilingual skills in Spanish preferred. 

ESSENTIAL COMPETENCIES

• Customer Focus
• Communication
• Developing Client Relationships
• Drive & Enthusiasm
• Sense of Urgency
• Attention to Detail
• Calm Under Pressure
• Accuracy
• Multitasking
• Prioritization
• Reliability / Strong Work Ethic

PHYSICAL & MENTAL DEMANDS

• Employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl and reach above the shoulders. Regularly required to sit and move from place to place. Will frequently talk and listen, used hands to finger, handle or touch. Ability to see both closely and at a distance, color, peripheral, depth perception, and the ability to adjust focus.
• This position will have exposure to jobsites and the production shop floor resulting in exposure to loud noises, sparks, fumes, chemicals and heavy equipment.
• Intermittent travel domestically. Must maintain a valid driver’s license.
• Mathematical skills including addition, subtraction, multiplication, division, decimals and fractions, units of measurement, and metric conversions.
• Reasoning skills including ability to define problems, collect data, establish facts and draw valid conclusions of customer requirements. Ability to interpret an extensive variety of technical instructions.
• Ability to type on a keyboard and use a mouse to gather and input quote and order information on a computer. Basic knowledge of Microsoft Office, Outlook, and ERP systems.
• Reading and comprehension.  
• May lift, push or pull up to 25 pounds on rare occasion.

WORKING ENVIRONMENT 

• Computer/Sedentary position. 
• Intermittently will have to go onto the production floor resulting in exposure to loud noises, sparks, fumes, chemicals, and heavy equipment.
• Position will mainly be in a temperature control office space. 

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WHY CON FORMS?

Employee Programs

· Wellness Incentive Platform

· Safety Shoe & Prescription Safety Glasses 

· Costco Membership

· Employee Apparel

· Employee Events (Summer Picnic, Appreciation Luncheons)

Work Life Balance

· Paid Time Off

· Expanded Personal/Sick Time

· 8 Paid Holidays

Career Growth

· Tuition Reimbursement

· Youth & State Apprentice Programs 

Benefits (Effective 1st Day of Month Following Hire Date)

· Health, Dental & Vision Options

· HSA, FSA & DCSA Options

· Company Paid Life Insurance, AD&D Insurance, Short-Term & Long-Term Disability Insurance 

· In-house Care Coach 

· Employee Assistance Program

· Telehealth Program (Includes Mental Health & Dermatology)

· Pet Insurance

· Identity Theft Insurance

· Wellness Program 

· 401K & Generous Company Match Program