Intake Manager
Fluor Corp
On-site
Greenville, South Carolina, United States
Summary
The Senior Software Applications Specialist will be responsible for managing the incoming requests from the business for IT application improvements. As central point of contact this role works with the business and IT SMEs on systems to establish the high-level requirements and business value coupled with the ROM estimate for implementation. This position will also be one of a team of project managers and will be assigned as PM for select projects. The position exercises discretion and judgment. The candidate must be a US citizen.
Scope
The Senior Specialist is highly knowledgeable within designated Information Technology (IT) area of responsibility and applies that knowledge toward broad and diverse assignments. This role requires the utilization of expert technical and business judgement to evaluate and determine the disposition of work that is being requested to be performed by application support & development personnel, within the framework of a defined work intake process. This will involve close communication and collaboration with the IT department as well as the business requestors and functional leads for the impacted disciplines. The evaluation will consider the business value of the request, the cost of implementation, resource availability, and compatibility with the systems roadmap as well as technical and business strategies.
The Senior Specialist will also serve as a project manager for small IT projects, providing project plan development and tracking, status updates to management, and closely interfacing with both users and technical staff.
The Senior Specialist applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems. This position may lead and guide other IT staff.
Principal Job Duties & Responsibilities
• Collaborate with senior leadership, department heads, and stakeholders to understand business requirements and ensure the seamless integration of software applications with broader organizational processes.
• Execute IT projects, including conceptualizing, organizing, planning, anticipating project needs
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT solutions within designated area
• Contribute to the development and implementation of a technology roadmap for enterprise software applications.
• Evaluate and recommend tools, frameworks, and methodologies to enhance the efficiency of application development.
• Collaborate with project managers and cross-functional teams to define project scope, deliverables and provide recommendations for optimizing software application strategies.
• Coordinate project activities, allocate resources effectively, and communicate project updates, milestones, and key performance indicators to executive leadership and stakeholders.
• Champion continuous process improvement initiatives, incorporating lessons learned from previous projects to enhance development practices.
• Foster a culture of innovation within the team, encouraging exploration of emerging technologies, methodologies, and industry trends.
• Stay abreast of emerging trends, technologies, and industry best practices, driving innovation within the organization.
• Promote and foster an environment that embraces diversity, equity and inclusion (DE&I), where all employees and contractors are able to fulfill their potential.
• Collaborate with third-party vendors and service providers as necessary, ensuring effective partnerships and adherence to contractual agreements.
• Ensure compliance with IT policies, procedures, and regulations, such as data privacy and cybersecurity standards.
• Maintain compliance with all applicable policies, procedures, and global standards
• Adhere to and support Fluor's Health, Safety & Environmental and Sustainability Policies
• Effectively develop and apply the Core Skills to the job
• May need to travel to attend to business related matters
• Meet expectations on attendance and punctuality
• Other duties as assigned.
Working Conditions
• Generally favorable indoor office workspace or if working remotely, adhere to telecommuting policies as applicable;
• Various levels of environmental conditions including but not limited to project worksites and vendor/client facilities which may have temporary office space, moving mechanical parts and vibration; high, precarious places; fumes or airborne particles and extreme temperatures and high noise levels• Accredited four (4) year degree or global equivalent in applicable field of study and ten (10) years of work-related experience or a combination of education and directly related experience equal to fourteen (14) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Job related technical knowledge necessary to complete the job
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
• Ability to attend to detail and work in a time-conscious and time-effective manner• Accredited degree or global equivalent in Business, Management, Computer Science, Engineering, Systems Analysis, or related discipline
• Advanced degree (Master’s or global equivalent) is desirable.
• Strong knowledge of software development life cycle.
• Proven experience with Agile and DevOps methodologies preferred.
• Exposure to multiple, diverse technologies and effectively adapt to rapidly changing technology and apply it to business needs.
• Knowledge of key aspects of the business domains.
• Excellent communication, and interpersonal skills in areas such as teamwork, facilitation, and negotiation.
• Strong analytical and problem-solving skills, with the ability to identify and address complex technical issues.• Ability to work collaboratively with multiple stakeholders representing IT management, project automation, project disciplines, and home office disciplines.
• Understand the competing priorities of the stakeholders.
• Be decisive and exhibit strong leadership skills.
• Understand applicable technologies and available resources.
• Have a high level of negotiating skills.
• Review incoming project service requests
• Reach consensus with stakeholders to define work priorities and order of execution
• Make determinations of incoming work to identify and prioritize tasks based on multiple factors such as the relative business value and available resources
• Understand client challenges, identify IT opportunities, enhance efficiency, and control costs.
• Align IT solutions with business goals to boost efficiency and profits.
• Oversee IT-business alignment and enhance mission-critical operations.
• Create customer alignment - efficiencies in business process and successful project delivery.
• Serve as voice of IT with business colleagues.
• Serve as advisor on using IT capabilities to further enable business activities.
• Understand IT strategies, policies and work practices and represent them to the business.
• Understand IT practices, guide strategy, and align with Fluor core strategies.
• Plan, schedule, and track project timelines and milestones using appropriate tools.
• Define project success criteria and disseminate them to involved parties during project life cycle.
• Review, organize, and share relevant lessons learned.
• Build, develop, and grow any business relationships vital to the success of the project.
• Vendor management, software demos, and cost-function comparisons for IT.
• Understand business challenges.
• Bridge IT and business for strategic tech solutions.
• Ensure IT is engaged at onset to expedite solution implementation.
• Conduct technical feasibility, risk assessment, cost analysis estimates.
• Function as the primary driver of the client relationship
• Consult with experts for customer requests on new or existing solutions.
• Guide customer requests, document requirements, and gain approval for development.
• Assess technical environment, collaborate with app owner for IT changes.
• Lead change management and training for system applications.
• Handle scope changes, anticipate crises, and create contingency plans.
• Turn vision into actionable deliverables and executive summaries.
• Develop business area process models, activity diagrams, and use cases.
• Prepare or oversee the preparation of simulations of user requirements.
• Monitor scope, schedule, change requests, and interfaces with IT support teams.
The Senior Software Applications Specialist will be responsible for managing the incoming requests from the business for IT application improvements. As central point of contact this role works with the business and IT SMEs on systems to establish the high-level requirements and business value coupled with the ROM estimate for implementation. This position will also be one of a team of project managers and will be assigned as PM for select projects. The position exercises discretion and judgment. The candidate must be a US citizen.
Scope
The Senior Specialist is highly knowledgeable within designated Information Technology (IT) area of responsibility and applies that knowledge toward broad and diverse assignments. This role requires the utilization of expert technical and business judgement to evaluate and determine the disposition of work that is being requested to be performed by application support & development personnel, within the framework of a defined work intake process. This will involve close communication and collaboration with the IT department as well as the business requestors and functional leads for the impacted disciplines. The evaluation will consider the business value of the request, the cost of implementation, resource availability, and compatibility with the systems roadmap as well as technical and business strategies.
The Senior Specialist will also serve as a project manager for small IT projects, providing project plan development and tracking, status updates to management, and closely interfacing with both users and technical staff.
The Senior Specialist applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems. This position may lead and guide other IT staff.
Principal Job Duties & Responsibilities
• Collaborate with senior leadership, department heads, and stakeholders to understand business requirements and ensure the seamless integration of software applications with broader organizational processes.
• Execute IT projects, including conceptualizing, organizing, planning, anticipating project needs
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT solutions within designated area
• Contribute to the development and implementation of a technology roadmap for enterprise software applications.
• Evaluate and recommend tools, frameworks, and methodologies to enhance the efficiency of application development.
• Collaborate with project managers and cross-functional teams to define project scope, deliverables and provide recommendations for optimizing software application strategies.
• Coordinate project activities, allocate resources effectively, and communicate project updates, milestones, and key performance indicators to executive leadership and stakeholders.
• Champion continuous process improvement initiatives, incorporating lessons learned from previous projects to enhance development practices.
• Foster a culture of innovation within the team, encouraging exploration of emerging technologies, methodologies, and industry trends.
• Stay abreast of emerging trends, technologies, and industry best practices, driving innovation within the organization.
• Promote and foster an environment that embraces diversity, equity and inclusion (DE&I), where all employees and contractors are able to fulfill their potential.
• Collaborate with third-party vendors and service providers as necessary, ensuring effective partnerships and adherence to contractual agreements.
• Ensure compliance with IT policies, procedures, and regulations, such as data privacy and cybersecurity standards.
• Maintain compliance with all applicable policies, procedures, and global standards
• Adhere to and support Fluor's Health, Safety & Environmental and Sustainability Policies
• Effectively develop and apply the Core Skills to the job
• May need to travel to attend to business related matters
• Meet expectations on attendance and punctuality
• Other duties as assigned.
Working Conditions
• Generally favorable indoor office workspace or if working remotely, adhere to telecommuting policies as applicable;
• Various levels of environmental conditions including but not limited to project worksites and vendor/client facilities which may have temporary office space, moving mechanical parts and vibration; high, precarious places; fumes or airborne particles and extreme temperatures and high noise levels• Accredited four (4) year degree or global equivalent in applicable field of study and ten (10) years of work-related experience or a combination of education and directly related experience equal to fourteen (14) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Job related technical knowledge necessary to complete the job
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
• Ability to attend to detail and work in a time-conscious and time-effective manner• Accredited degree or global equivalent in Business, Management, Computer Science, Engineering, Systems Analysis, or related discipline
• Advanced degree (Master’s or global equivalent) is desirable.
• Strong knowledge of software development life cycle.
• Proven experience with Agile and DevOps methodologies preferred.
• Exposure to multiple, diverse technologies and effectively adapt to rapidly changing technology and apply it to business needs.
• Knowledge of key aspects of the business domains.
• Excellent communication, and interpersonal skills in areas such as teamwork, facilitation, and negotiation.
• Strong analytical and problem-solving skills, with the ability to identify and address complex technical issues.• Ability to work collaboratively with multiple stakeholders representing IT management, project automation, project disciplines, and home office disciplines.
• Understand the competing priorities of the stakeholders.
• Be decisive and exhibit strong leadership skills.
• Understand applicable technologies and available resources.
• Have a high level of negotiating skills.
• Review incoming project service requests
• Reach consensus with stakeholders to define work priorities and order of execution
• Make determinations of incoming work to identify and prioritize tasks based on multiple factors such as the relative business value and available resources
• Understand client challenges, identify IT opportunities, enhance efficiency, and control costs.
• Align IT solutions with business goals to boost efficiency and profits.
• Oversee IT-business alignment and enhance mission-critical operations.
• Create customer alignment - efficiencies in business process and successful project delivery.
• Serve as voice of IT with business colleagues.
• Serve as advisor on using IT capabilities to further enable business activities.
• Understand IT strategies, policies and work practices and represent them to the business.
• Understand IT practices, guide strategy, and align with Fluor core strategies.
• Plan, schedule, and track project timelines and milestones using appropriate tools.
• Define project success criteria and disseminate them to involved parties during project life cycle.
• Review, organize, and share relevant lessons learned.
• Build, develop, and grow any business relationships vital to the success of the project.
• Vendor management, software demos, and cost-function comparisons for IT.
• Understand business challenges.
• Bridge IT and business for strategic tech solutions.
• Ensure IT is engaged at onset to expedite solution implementation.
• Conduct technical feasibility, risk assessment, cost analysis estimates.
• Function as the primary driver of the client relationship
• Consult with experts for customer requests on new or existing solutions.
• Guide customer requests, document requirements, and gain approval for development.
• Assess technical environment, collaborate with app owner for IT changes.
• Lead change management and training for system applications.
• Handle scope changes, anticipate crises, and create contingency plans.
• Turn vision into actionable deliverables and executive summaries.
• Develop business area process models, activity diagrams, and use cases.
• Prepare or oversee the preparation of simulations of user requirements.
• Monitor scope, schedule, change requests, and interfaces with IT support teams.