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IT Customer Support Specialist

Drees Homes
2 days ago
Full-time
On-site
Fort Mitchell, Kentucky, United States

Overview

Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

 

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes is seeking a motivated and customer-focused Customer Support Specialist I to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment.



 

Key Responsibilities: 

  • Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
  • Create, track, and manage incidents and service requests within the IT ticketing system
  • Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
  • Diagnose and resolve system failures, malware issues, and other technical problems
  • Provide basic troubleshooting support to internal business partners
  • Assist with setup, configuration, and maintenance of company equipment including:
    • Computers and laptops
    • Printers and peripherals
    • Routers and networking devices
    • Kiosks and digital signage
  • Troubleshoot network connectivity issues for endpoints and remote users
  • Escalate complex issues to appropriate IT team members when needed
  • Maintain and update documentation for systems and applications
  • Stay current on emerging technologies and tools through training
  • Support IT projects and initiatives as assigned

 Knowledge and Skills:

  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Basic understanding of:
    • Windows operating systems
    • Networking concepts
    • Hardware and peripheral support
  • Experience with IT ticketing systems is a plus
  • A team-oriented mindset with a willingness to learn

 

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

  • Medical, dental and vision
  • Life, AD&D, and critical illness insurance
  • Wellness rewards
  • 401(k) savings plan
  • Profit Sharing
  • Paid time off increasing with tenure
  • Tuition reimbursement
  • Long and short disability and Parental leave
  • Employee discount program on the purchase of a Drees Home
  • Employee Assistance Program and much more!

 

Join a special team that works together to make Drees a successful company and a rewarding place to work.

 

 

Summary

Equal Opportunity Employer / Drug-Free Work Place

 

To learn more about Drees Homes, please visit our website – www.dreeshomes.com.