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IT Help Desk & Field Support Technician

Building Team Solutions
Temporary
On-site
Georgetown, Texas, United States
$2,025 - $2,025 USD yearly
TempToFT

ROLE: IT Support Specialist (Client-Facing)

LOCATION: Georgetown
ON-SITE | FULL-TIME

COMMANDER’S INTENT / ROLE PURPOSE

Provide exceptional customer service and technical support to ensure the organization maintains a consistent 5-star service reputation across all platforms. This role directly impacts client satisfaction, retention, and overall service excellence.

ABOUT THE ROLE

This position blends customer-facing service, technical troubleshooting, and light office coordination. The ideal candidate enjoys solving IT issues, speaking with customers, and operating independently in a small office setting.

PRIMARY RESPONSIBILITIES

  • Receive and process sales, technical, and customer service requests via:

    • Phone

    • Email

  • Lead and coordinate support ticket resolution

  • Provide remote and on-site technical support

  • Troubleshoot IT-related issues including:

    • IP phones & camera systems

    • Wi-Fi and wired network installation

    • PC hardware & software diagnostics

  • Visit clients as needed for support service calls

  • Manage daily operational needs for a small two-person office environment

REQUIRED SKILLS & EXPERIENCE

  • Associate's or Bachelor's degree required

  • Prior customer service experience (help desk, tech support, hospitality, etc.)

  • Confident communicating with customers both over the phone and in person

  • IT technical skills including:

    • IP phones, cameras, networking

    • PC troubleshooting and diagnostics

  • Proficiency with:

    • Microsoft Office

    • Google Workspace

    • Common PC diagnostic tools

  • Ability to work independently with minimal supervision

  • Strong problem-solving and solution-driven mindset

KEY PERFORMANCE INDICATORS

  • Maintain 5-star customer rating across all service channels

  • Respond to all customer inquiries within 24 hours

  • Demonstrate strong technical accuracy and ability to answer follow-up questions clients may not know to ask

  • Provide the correct solutions for client needs consistently

COMPENSATION & BENEFITS

  • Hourly Rate: $20–$25 depending on experience

  • Benefits Include:

    • Health, dental, and vision insurance (100% employer-paid for employees)

    • Flexible PTO policy

    • 401(k) with employer match

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