Job Description

Summary

The Tier 1 Support Technician serves as the first point of contact for IT support across the organization. This role is responsible for providing timely, professional, and practical technical assistance to end users while troubleshooting common hardware, software, connectivity, access, and system-related issues.

Essential Functions                                                                                                                      

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide user support by responding to user requests or issues utilizing an IT ticketing system

• Provide basic support and troubleshooting, such as password resets, printer configuration, break/fix, ticket routing, and escalating to Level 2 and 3 support.

• Assists in the IT onboarding process of new employees

• Assists in the IT termination process of employees

• Communicate clearly and professionally with end users. 

• Maintain software and hardware inventory utilizing an asset management system

Other

• Assist other members of the IT department with IT support or project-related tasks

• Installs and maintain PC operating systems and business-related software

• Installing and test software upgrades or patches to business-related software

• Report and escalate any IT requests or issues where additional assistance is required for resolution

• Provide individual or group instruction, as needed, to the use of equipment or software

Competencies                                                                                                                     

• Strong analytical and problem-solving skills

• Detail oriented

• Technical Capacity

• Process driven

• Teamwork orientation

Supervisory Requirements

This position has no supervisory responsibilities.

Work Environment                                                                                                          

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands                                                                                                                     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee regularly sits for long periods of time at a desk in front of a computer screen. The employee occasionally may be required to lift, push, pull or carry objects; typically, when filing is needed.

Position Type/Expected Hours of Work

This is a full-time nonexempt position. This position may require long hours.

Travel                                                                                                                      

• Ability to travel occasionally, less than 10%, to support office, jobsite, or field technology needs.

Required Education and Experience

• High school diploma required. 

• 1–2 years of IT support, help desk, desktop support, or related technical support experience. 

• CompTIA A+ certification or equivalent technical knowledge preferred. 

• Basic understanding of Windows operating systems, Microsoft 365, networking, printers, mobile devices, and common business applications. 

Preferred Education and Experience

• Construction industry experience preferred

• Experience using an IT ticketing system preferred

• Takes full ownership of assigned projects and can work independently

Additional Eligibility Requirements

• Must possess or be able to obtain a valid and appropriate state driver’s license prior to employment.

OUR MISSION AND VISION

We are an American family-owned and operated heavy civil contractor dedicated to providing innovative solutions to help meet the nation’s growing infrastructure needs.

To be America’s preferred heavy civil contractor, expanding our markets and services while staying true to our family-oriented culture and fostering an environment where our employees can prosper.

Our Core Values:

• Family

• Safety

• Integrity

• Innovation

• Commitment

• Empowerment

Equal Opportunity Employer

Upon hire, you will be provided with a copy of your specific job description. Please note job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

THE COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS “AT-WILL.”  QUALIFIED EMPLOYEES WHO, BECAUSE OF A PHYSICAL OR MENTAL IMPAIRMENT THAT SIGNIFICANTLY LIMITS A MAJOR LIFE ACTIVITY, REQUIRE A REASONABLE ACCOMMODATION TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SHOULD NOTIFY THEIR MANAGER OR HUMAN RESOURCES.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources.

Superior Construction provides equal opportunity employment to all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.