IT Support Specialist

Compensation: $30-$35 per hour

Location: Omaha, NE

The job:

As an IT Support Specialist at Buildertrend, you will help keep our teams connected, productive, and focused on serving builders around the world. Your work ensures that employees can rely on secure, high-performing systems every day, whether they are solving customer problems or building new features. You will be the go-to resource when technology gets in the way and the steady hand that keeps it running smoothly. Within your first year, success looks like faster issue resolution, stronger system reliability, and teammates who trust you to keep them moving forward.

What you will do:

• Provide day-to-day technical support for hardware, software, and network issues

• Troubleshoot and resolve issues quickly, escalating when needed

• Maintain and support IT systems, including installations, upgrades, and device setup

• Apply security updates and follow best practices to keep systems protected

• Track support requests and maintain clear, accurate documentation

• Support internal events with audio and video setup and troubleshooting

• Embrace using AI as a tool to enhance your work, while applying critical thinking and owning the quality of results

• Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work

Who you are and what you need:

• 1+ year of IT support or related experience preferred

• Familiar with Windows, macOS, Microsoft Office, and basic networking

• Strong problem-solving skills and clear communication with nontechnical users

• Organized and able to manage multiple priorities

• Understanding of IT security fundamentals

• Able to lift and move equipment as needed

We are giving you:

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits

• A 401(k) plan with Buildertrend matching contributions to help you plan for the future

• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge

• Parental leave and paid sabbaticals to support you during life’s big moments

• Volunteer time off – because giving back matters

• Wellness program and onsite fitness center to keep you feeling your best

• Opportunities for hybrid or remote work to give you the flexibility you need

• Technology reimbursement to help cover costs for the tech you need to do your job from home

• Free daily lunches when you're at our HQ office, plus monthly events to connect with your team

Who we are:

Great builders don’t just manage projects – they run successful businesses. That’s where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships – all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/

Working at Buildertrend:

At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.

Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A “reasonable accommodation” is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/

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