Online Sales Counselor

Essential Functions and Responsibilities:

This is a remote/hybrid role. 

· Provide same day, immediate email/phone response to all UnionMain website, digital advertising and 3rd party sources

· Respond quickly to "Live Chat" inquiries and convert to on-site appointments

· Qualify leads and follow up multiple times with prospects until an appointment is made to meet with an on-site Salesperson

· Send out marketing collateral to leads

· Maintain a database of leads through CRM

· Maintain a toll-free number and voicemail for leads

· Assist prospect in selecting the best UnionMain Homes community for prospective homebuyers

· Conduct and manage ongoing email lists

· Provide reporting of lead activity and sales conversion

· Provides consistent follow-up with all leads received at the 3, 7, 14, 21 and 28-day milestones

· Other projects as assigned

Knowledge, Skills and Background:

· Enjoys sales and marketing activities. High energy, positive, can-do attitude

· High School diploma or equivalent required, Bachelor's Degree preferred, in marketing or related business field

· Two years+ of sales/marketing experience. Real estate marketing or homebuilding industry experience is preferred

· Advanced internet, email, and sales contact CRM experience

· Proficient at overcoming various sales objectives and concerns

· Strong computer skills including Microsoft Office, Excel, Outlook and CRM management

· Typing 45 WPM+

· Detail oriented, outstanding follow-up skills, customer focused

· Excellent email writing and telephone communication skills

· Solid organizational, planning, and managing skills

· Must be able to work in an unstructured environment and quickly tackle ad-hoc projects with minimal supervision

· Prioritize time well, juggle several projects at once and experience working under deadlines

· Knowledge of online communication tools like Zoom, Skype, etc. is a plus