Operational Systems Engineer
PTS Advance
Contract
On-site
Dallas, Texas, United States
Details:
Operational Systems Engineer
Job Description
Our client is seeking a Remote Controls Engineer to provide technical support and troubleshooting for manufacturing locations during day and night shifts, including weekends. This cross-functional role requires proficiency in SCADA systems, SQL databases, Siemens PLCs, and controls logic.
Key Responsibilities
To succeed in this role, candidates must effectively perform the following functions. Reasonable accommodations may be made for qualified individuals with disabilities. Additional duties may also be assigned:
- Utilize SQL database structure and programming for troubleshooting and optimization.
- Develop comprehensive support documentation for drive troubleshooting and maintenance.
- Address routine application-related support issues promptly.
- Collaborate via Microsoft Teams and phone with on-site specialists, electricians, and technicians to resolve controls issues impacting production.
- Escalate non-routine technical issues to appropriate internal experts.
- Create Standard Operating Procedures (SOPs) and troubleshooting guides to empower on-site personnel.
- Design and implement improvements to mitigate common failure modes.
- Stay updated on new technologies and capabilities in controls, applications, and hardware, leading implementation efforts where applicable.
- Build and maintain strong relationships with key plant personnel, ensuring a customer-focused approach even after issue resolution.
- Work effectively in a remote environment while supporting a continuous manufacturing operation, requiring a stable internet connection and strong electronic communication skills.
Qualifications & Requirements
- 5+ years of experience in manufacturing systems, controls, and software development.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or equivalent. Alternatively, 7+ years of experience in lieu of a degree.
- Strong analytical and problem-solving skills.
- Fundamental understanding of manufacturing systems and web handling production processes.
- Proficiency in SQL, .NET systems, Aveva System Platform, and MS SQL Server.
- Working knowledge of PLC I/O, communications, Siemens PLCs, and drives.
- Ability to research issues and learn new technologies quickly.
- Availability to participate in weekend rotational emergency support monitoring (approx. 5% annually).
- Basic mechanical and electrical systems knowledge.
- Ability to travel up to 5% of the time.
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