Phase 2 Intern - Operations

No matter whether a guest arrives weary from their travels or excited for a vacation, you and your team know what to do to make them feel at home. They will appreciate the sparkling lobby, a warm welcome, and pristine guest room. During this 14-week training and development series, you will be introduced to all aspects of a focused service hotel, from housekeeping to leadership and sale.

As a Phase II intern you will get the opportunity to gain in-depth knowledge and first-hand practical experience in all aspects of a hotel. This position focuses more on having hands-on responsibilities of recruiting, training, supervising, and supporting of staff, student interns, and team leaders. The internship includes job rotations in Housekeeping, Front Desk, Maintenance, Sales and Operations Leadership.

Our Interns make a different by:

• Willingness to learn
• A positive outlook and outgoing personality
• A warm, people-oriented demeanor

As an Intern, you will learn to:

Housekeeping:

• Clean, dust, polish and vacuum to make sure guest rooms and bathrooms meet hotel standards.
• Change linens, make beds, remove trash and leave the bathroom sparkling.
• Restock all guest room supplies, like soap and shampoo.
• Greet guests that you encounter during your shift with a friendly smile.
• Inspect guest rooms according to standards
• Protect equipment and make sure there are no inadequacies
• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Front Desk:

• Organize, confirm and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guest, proprietary information
• Communicate any emergency, lost item or theft to proper staff and/or authorities

Maintenance:

• Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces a required, including flipping/inspecting mattresses, box springs, and assembling bed frames
• Display basic knowledge or ability to acquire knowledge in the following categories:  air conditioning and refrigeration, electrical, mechanical, plumbing, carpentry and finish skills, kitchen equipment, energy conservation, and/or general building
• Follow company safety and security policies and procedures; report accidents injuries and unsafe work conditions
• Protect company assets

Sales:

• Demonstrate excellent selling skills
• Together with the Sales Manager, achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Have knowledge of both groups, SMERF, sports, FIT and leisure segments
• Make outside sales calls and phone solicitation calls to obtain business
• Solicit new and repeat guest room and event business.
• Maintain client base of key accounts and conventions.

Leadership:

• Assist in all aspects of hotel operations, day-to-day staff management, and guests.
• Ensure compliance to SOP’s, policies, procedures, and service standards.
• Handle of guest complaints and overseeing service recovery process.
• Need to understand the P&L statement
• Oversee and manage all departments and work closely with department heads daily
• Maintain a great communication between the different departments and the General Manager
• Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example

To be successful in this role, you need a professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors.

This role requires standing, walking, and sitting for extended period through shift.   Requires the ability to read and visually verify information in a variety of formats (i.e. small print, computer).  Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.  Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance.  

MHG Hotels LLC seeks to attract and retain a high performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve.  MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203.  Please leave a message and a member of our Human Resources team will return your call within three business days.  Alternatively, an email may be sent to hr@mhghotelsllc.com “Applicant Accommodation” should be included in the subject line of the email.  Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.