Picking Lead

Job summary

Oversee the picking function in the warehouse, ensuring procedures are followed and production standards are met, all while maintaining a safe and respectful work environment.

Duties and Responsibilities:

• Support fellow team leaders/managers to achieve a quality-driven system.
  • Understand how the entire system operates.
• Oversee daily operations flow:
  • Ensure all imported orders are picked accurately (correct item, quantity, unit of measure) and shipped each day.
  • Daily monitoring of the Unacknowledged Report:
    • Locate orders and identify the reasons they appear on the report.
    • Ensure orders are processed through the entire workflow.
  • Daily review of "On Hold" orders:
    • Resolve issues causing orders to be placed on hold.
  • Provide clear instructions and communication to team members.
  • Facilitate problem-solving and collaboration, addressing the root cause of issues.
  • Approve time-off requests while ensuring the process flow remains uninterrupted.
  • Be certified and proficient in operating Forklifts, Cherry Pickers, and Pallet Jacks.
  • Know how to effectively use hand-held scanners and navigate through TWC/CSD.
• Provide team coverage in the event of absence, requesting additional support from other teams as needed.
• Monitor team quality and raise concerns with the Warehouse Manager.
  • Set goals for the team and develop strategies to achieve them.
  • Track KPIs: Know what to measure and how to measure it.
  • Recognize and celebrate team achievements and exceptional performance.
  • Foster a culture of continuous improvement, motivating others to do the same.
  • Actively listen to feedback from team members.
  • Assign disciplinary actions when necessary to improve performance and quality.
  • Take responsibility for the team's output, ensuring consistently high-quality standards..
• Provide necessary training to team members.
  • Monitor team members' participation to ensure training is being applied effectively and evaluate if additional training is needed.
• Plan and organize timely performance reviews and set clear objectives.

Required Qualifications:

• Excellent verbal and written communication skills.​
• Proven leadership abilities with experience in supervising and motivating teams to meet productivity standards.​
• Strong attendance record, demonstrating reliability and commitment.​
• Proficiency in operating computers, with a solid understanding of relevant software applications.​

Disclaimer: The above statements are intended to outline the general nature and level of work performed by individuals in this classification. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for the role. Employees may be asked to perform tasks outside of their usual responsibilities as needed.