Repair Specialist

Job summary

This position is responsible for managing warranty exchanges and processing claims to vendors. The role involves handling repair requests from customers at the Salt Lake location, as well as some branch repair claims. The position requires maintaining an accurate progress trail to ensure timely and efficient customer service. Additionally, this role will involve facilitating the creation of custom band saw blades and overseeing blade stock inventory control.

This is a full-time position, with the possibility of being part-time depending on availability and business needs.

Duties and Responsibilities:

• Receive warranty exchange requests and products from Will Call, ensuring proper order tracking and processing in accordance with company procedures.
• Process claims for repair or replacement, adhering to internal and vendor guidelines.
• Perform minor approved repairs in-house and coordinate vendor repairs in a timely manner, maintaining progress status and providing regular updates to customers.
• Maintain a log of custom blade orders, ensuring accuracy and timely processing.
• Manufacture custom blades according to customer specifications and quality standards, ensuring consistency and high-quality results.

Preferred Qualifications:

• Previous experience handling warranty and repair orders.
• Familiarity with the Industrial Supply industry, including products and customer needs.
• Experience performing minor repairs on industrial power tools and equipment.

Required Qualifications:

• Ability to deliver exceptional customer service by efficiently processing warranty and repair claims, as well as blade orders, in line with customer expectations and company policies and procedures.

Physical Requirements:

• Ability to operate hand repair tools and blade equipment to perform repairs and manufacture blades to customer specifications.
• Ability to work in a warehouse environment, with the possibility of standing and working for up to 50% of the workday.
• Strong communication skills, both verbally and in writing, as well as proficiency in using a computer.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.