Service Center Operations Manager

At Bottom Line Equipment we are continually focusing on exceeding the rental, sales and service needs of our customers. Our mission is to rent Heavy Equipment and Specialty Attachments to build better communities by raising the standards of quality and safety for all.

Our growth is the result of outstanding partnerships with our employees, customers and vendors. Our purpose since Bottom Line’s inception has been fueled by a Make It Happen attitude and partnering with our customers to satisfy their specific needs. We are continually focusing on exceeding the rental, sales and service needs of our customers — which include industrial, heavy civil-infrastructure, energy, commercial and demolition contractors.

Bottom Line Equipment has a dynamic, cultivating work environment that provides career growth and training opportunities, while fostering a challenging and learning environment.  We are seeking top candidates who are interested in advancing their career. We hold true to our core values to: Make it Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best, and Own It.

Shift: Mon-Fri, on call as needed
Company Benefits:
• Top Tier Pay
• Short Term Incentives
• Company Profit Sharing
• 401K with company match
• Tool and work boot allowance, prescription eye protection allowance
• Continued education paid training
• Medical, Dental, Vision
• Company paid life insurance,
• Company paid Short and Long Term Disability

ESSENTIAL DUTIES:

• Leads and manages activities and overall functions of site-specific Parts, Service, Rental Departments, and facility management.
• Organizes, structures, and manages daily business activities.
• Builds work relationships with all site staff to maintain an efficient rental process and a high level of customer service.
• Provides oversight and accountability for site communication, production, and efficiency.
• Leads, directs, and motivates all levels of personnel to perform as one unit/team at site location
• Creates and supports a culture of teambuilding, unity, and high performance
• Responsible for site financials, strategic planning, budgeting, expenses, and strategic planning.
• Communicates store performance to executive management team.
• Maximizes rental revenue through fleet planning and utilization
• Forecasts income and equipment usage.
• Communicates equipment needs and recommendations for acquiring/purchase.
• Reviews inventory reports to ensure accuracy and fleet availability
• Reviews daily equipment pick up report
• Manages equipment repair status report
• Maintains quality control standards by conducting periodic audits of equipment.
• Conducts daily store and safety meetings.
• Participates in the interviewing and hiring of employees with department managers.
• Responsible for managing and maintaining store’s camera and security systems.
• Manages outside hauling to increase efficiency and manage expenses.
• Assist the HSE and HR departments with all accident/incident investigations and safety reporting.
• Embraces BLE core values: Make It Happen, Do the Right Thing, Work Hard, Smart and Safe, We Care, Be the Best and Own It
• Performs other duties as requested.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Business or related field preferred
• 5+ years operations support or management experience in equipment rental business preferred.

 The above statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified; nothing restricts the company’s right to change, assign, or reassign duties and responsibilities at any time or for any reason.