Service & Repair Technician II

Changing lives. Building Careers.
 

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

The Neurosurgical Service & Repair Technician is responsible for the troubleshooting, service, repair, and maintenance of designated electronic and/or mechanical medical equipment in the most efficient manner and adhering to established quality standards. This person may work with the site engineering, manufacturing, and quality teams, including the complaint department, to perform product failure evaluations and diagnostics. The individual will also be responsible for complying with all local and global policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Primary responsibilities are to:

• Must be able to work independently as well as under direct supervision.
• Document all service activities in Oracle
• Must be able to safely and properly use and operate repair tooling and test equipment.
• Complete repair of all customer products within designated repair cycle times.
• Perform & execute all repairs in accordance with training, local and global SOP’s
• Perform other duties as required by the business.
• Strive to maintain a safe work environment in accordance with regulations
• Willingness to work in a team environment
• Constantly seek ways to improve the Customer Support processes
• Manage assigned work and repair priorities
• Collaborate and work with other functions on product / repair complaints – Engineering, Manufacturing, Quality
• Promptly complete all required service and repair documentation or Oracle entries during the repair process and in an accurate and efficient manner.

QUALIFICATIONS

• The requirements listed below are representative of the knowledge, skill and/or ability required for his position.
• Education:  
• Minimum two (2) year degree in Biomedical technology, Electrical or Electronics technology.
• Associate degree or Certification from a technical / trade school
• Experience: 
• Minimum2 + years medical or electronic equipment repair and testing.
• Related technical repair work experience will be considered
• Demonstrated technical troubleshooting aptitude
• Computer skills required - Oracle skills a plus
• Excellent communication skills – verbal & written
• Experience in the medical field a plus
• Ability to work in team environment / service environment required

Salary Pay Range:

Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following Total Rewards | Integra LifeSciences

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.

This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law | EOE including Disability/Protected Veterans

Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at careers@integralife.com.

Unsolicited Agency Submission

Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition. Where agency agreements are in place, introductions (the initial sharing of a candidate’s name, resume, or background) are position-specific and may only occur within the scope of that approved agreement. Please, no phone calls or emails.

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