Training Support Associate

This is a 100% on-site, part-time role, requiring 18-24 hours per week at our Jacksonville, FL office.

Who WE are:

RailPros is the premier provider of engineering and diversified safety services to America’s rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers’ challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people-first organization, we prioritize the well-being and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services – we are constantly innovating and staying abreast of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Training Support Associate plays a vital role in supporting the Training and Media Services team by performing a variety of office clerk and administrative tasks. This role is responsible for accurately printing and shipping badges for RailPros online training courses, fulfilling physical product orders, and assisting with day-to-day training operations to ensure seamless service delivery. Additional responsibilities include handling mail and delivery services, assisting with billing processes, and providing general administrative support to facilitate efficient team operations and exceptional client service.

Essential Duties & Responsibilities:

• Respond promptly to telephone calls and emails from customers, vendors, staff, and other contacts.
• Provide accurate information to customers about RailPros training offerings and services.
• Generate and distribute course completion reports using a Learning Management System.
• Print and ship participants' re-print badges, course completion certificates, and classroom materials as required.
• Fulfill and process orders for physical training products from our Online Store.
• Coordinate the preparation, assembly, and shipment of materials for classroom training sessions.
• Handle mail and delivery services to support daily operations.
• Assist with billing processes to ensure timely and accurate invoicing.
• Manage office supply inventory and place orders to maintain adequate stock levels.
• Assist in scheduling and overseeing the use of RailPros conference spaces, including coordinating events.
• Assist the Training Coordinator and Business Operations Manager, and act as a backup to the Training Coordinator in their absence, ensuring seamless operations.
• Support day-to-day training operations and overall service delivery for the Training and Media Services team.
• Perform other duties as assigned to meet the needs of the business.

Knowledge, Skills, & Abilities:

• Able to interact and communicate effectively with colleagues and customers.
• PC skills using Microsoft Office software programs (Word, Excel, PowerPoint, and Outlook).
• Ability to work independently or with a team and have a "can do" attitude.
• Demonstrates organization, attention to detail, problem-solving, multitasking, and independent thinking.
• Conduct business in line with RailPros values and Culture of Excellence:
  • Caring
  • Sharing
  • Progress
  • Innovation
• Railroad knowledge (preferred, but not required).

Required Education and Experience:

• High School diploma or equivalent
• 1-year customer service
• 1-year administrative support
• Strong proficiency in Microsoft Office (Teams, Excel, PowerPoint, and Outlook)

Preferred Education and Experience:

• Bachelor’s degree
• 3 or more years customer service
• 3 or more years providing administrative support
• 1 or more years railroad experience

Why RailPros?

• Career Growth: Opportunities for professional development and advancement
• Great Culture: Work in a supportive and inclusive environment
• Flexibility: Enjoy a healthy work-life balance with flexible scheduling
• Impact: Play a key role in a dynamic and growing company in the rail industry

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
• Life & Disability Insurance: Employer-paid with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match.
• Paid Time Off (PTO): Generous vacation and sick leave.
• Wellness Programs: Access to various wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company-funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer-funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.

Join RailPros for a fulfilling career in a thriving and stable industry. Our core values drive us to excel as a team, prioritize customer satisfaction, and adapt to industry changes swiftly. Be part of a passionate and dedicated team that values continuous improvement, trust, and problem-solving.   for an opportunity to contribute to our success.

Equal Employment Opportunity (EEO):

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities unless such accommodations would impose undue hardship on our business operations. If you are considering applying for a job and require a reasonable accommodation in accordance with the ADA, please reach out to us at peopleoperations@railpros.com. We value diversity and strive to create an inclusive environment for all employees.

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