Account Manager

Account Manager

The Account Manager will partner with senior team members to develop new business opportunities and manage new and existing business relationships. 

Responsibilities: 

Sales Management 

· Utilize established strategies to maintain and/or expand sales within an assigned territory.

· Partner with senior team members to prepare a plan for each account, identifying short- and long-term needs.

Account Documentation and Reporting 

· Document account activity and maintain accurate records of customer interactions and feedback.

· Provide reports on budget and sales activity for a given period of time.

Customer Service Management 

· Contact customers regularly to maintain account relationships, advise them of new product and service offerings, and obtain feedback on products.

· Serve as a point of escalation for issues encountered during the renovation process, expediting resolution of customer problems and complaints.

Communication and Collaboration

· Share ideas and customer needs throughout all phases of the product life cycle, including planning, design, integration, installation, and management.

· Contribute to quarterly and annual business forecasting by providing account trends and sharing future client needs.

Recording Keeping and System Implementation

· Design and implement a record-keeping system to manage all necessary data related to account management activities.

Qualifications

· Bachelor’s degree in Business Administration, Marketing, or a related field, or equivalent work experience.

· Minimum 3+ years of relevant work experience in account management, business development, or sales within the construction or renovation industry, demonstrating a track record of success in revenue generation and client relationship management.

· Strong analytical skills with the ability to forecast future revenue and understand financial implications of account management decisions.

· Excellent interpersonal and communication skills, with a customer-centric mindset and a proven ability to build and nurture client relationships.

· Experience in coordinating preconstruction activities, including bid walks, estimating, and proposal development, with a keen attention to detail and ability to manage multiple projects simultaneously.

· Collaborative mindset with the ability to work effectively with cross-functional teams, including estimators, project managers, and production staff, to achieve common goals and deliver exceptional customer service.

· Strong problem-solving skills with the ability to intervene and address client issues promptly and effectively, ensuring positive outcomes and client satisfaction.

· Ability to thrive in a fast-paced and dynamic environment, adapting to changing client needs and business priorities while maintaining a focus on delivering results and driving.