Accounts Receivable Specialist

***This position is 100% In-Office, 5 days per week, at our Spectra location in Norcross, Georgia.***

A few things about us…

Welcome to our company! We’re the largest and most respected commercial flooring installation service company in the industry, with 52 locations across the US and a team of nearly 2,100. Our innovative vision and partnerships with top companies set us apart. Working here means joining a fun and hardworking team, with competitive pay, flexible schedules, and great benefits (medical, telemedical, mental health, prescriptions, HSA/FSA, Life & AD&D, vision and dental benefits, and 401k.). Come join us and be a part of something amazing!

So now that you know about us, here's the job...

The Accounts Receivable Specialist is responsible for managing and maintaining Diverzify’s accounts receivable processes. This role involves engaging with customers to ensure timely payment of outstanding invoices, running detailed financial reports, and maintaining accurate records of customer interactions. The ideal candidate will have a solid foundation in accounts receivable practices, excellent organizational and communication skills, and a proactive approach to problem-solving.

Job Responsibilities:

Customer Collections:

• Proactively call and email General Contractors and End Users regarding past-due receivables to secure payment and resolve disputes.
• Escalate unresolved issues to the appropriate internal stakeholders.

Financial Reporting:

• Run and review aging reports to monitor outstanding balances.
• Prepare and distribute customer statements as needed.

Customer Interaction Logging:

• Accurately log all interactions with customers in the company’s system to maintain detailed records.

Relationship Management:

• Build and maintain strong relationships with customers to ensure a positive payment experience.
• Collaborate with internal account teams to address customer concerns and improve processes.

Accounts Receivable Knowledge:

• Utilize basic accounts receivable knowledge to manage daily tasks and troubleshoot issues.

Specialized Billing Tasks:

• Handle construction billing processes, including AIA, Textura/Procore, Lien waivers, and Retainage if applicable.

Data Management:

• Ensure the accuracy of all records, including invoices, payments, and customer information.

Process Improvement:

• Suggest and implement improvements to the accounts receivable process.

Job Requirements:

• High school diploma or equivalent required.
• Minimum of 2 years of experience in accounts receivable or a similar role.
• Required to be in office (5) days a week at the Spectra Norcross location.
• Proficiency in Microsoft Excel and other accounting software.
• Strong organizational and time management skills.
• Excellent problem-solving abilities and initiative.
• Outstanding customer service and relationship-building skills.
• Attention to detail and accuracy.

Preferred Qualifications:

• Associate or bachelor’s degree in accounting, Finance, or a related field preferred.
• Preferred experience with construction billings, including AIA forms, Textura/Procore, Retainage, and Lien processes.