Assistant Construction & Warranty Specialist

The Assistant Construction & Warranty Specialist position requires working closely with customers, builders, and sub-contractors in a fast-paced environment. They must be a team player that is able to achieve a high level of customer satisfaction while staying on time and on budget. The ideal candidate is a team player who can multi-task, use excellent time management, organizational, and communication skills. Must be able to deal with and remain calm in challenging situations. 

Duties and Responsibilities:

• Perform minor repairs
• Coordinate and schedule all other repairs with subcontractors and customers
• Follow up, inspect and insure completion of all repairs
• Hold subcontractors accountable for work product
• Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
• Manage warranty budget
• Handle multiple tasks, as well as projects within designated timeframes
• The ability to say "no" and overcome objections in a professional manner
• Support the Construction team by doing occasional tasks for Construction Project Managers when out on leave

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite

Education and Experience:

• High school diploma or equivalent
• Bachelor’s degree preferred
• At least two years related experience in home building industry

Physical Requirements

• Must be able to lift up to 15 pounds at times.