Dining Room Host/Hostess

Full Job Description

At Chick-fil-A Manchester, we are always looking for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life experiences that go beyond serving a great product in a friendly environment. The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business. We also offer many other great benefits such as:

• A fun work environment where you can positively influence others
• Flexible schedules which include being closed on Sundays
• Full and Part-Time Availability
• Learning first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community
• Leadership opportunities to gain real world management experience to help you reach your professional goals
• Competitive pay
• Health Insurance Available
• Free Meals When Working
• College Tuition Discounts, Scholarships, and more are also available!

Requirements and Responsibilities:

We are looking for applicants who exhibit the following qualities:

Duties and Responsibilities:

• This role involves direct guest engagement from the moment a customer walks through the door until they leave the restaurant, ensuring every visitor receives attentive and personalized service
• Employees in this role use established service protocols like CORE4 and 2nd Mile Service, which guide interactions towards going above and beyond basic customer expectations
• Working as a host or hostess, team members become the face of the restaurant
• They greet guests promptly, assist with seating and ordering processes, and anticipate guests' needs such as helping with children or providing meal accompaniments
• Especially during high-volume periods, hosts and hostesses help manage guest flow and explain service processes to ensure a smooth dining experience
• Beyond serving guests, the role involves coordination with team leaders and managers to relay feedback about dining room conditions or customer concerns
• Additionally, hosts and hostesses play a part in upholding order accuracy by confirming details and occasionally delivering meals, complete with necessary condiments like ketchup, straws, and napkins
• After meals are served, they check in with tables to offer beverage refills and assist with clearing waste once guests finish dining
• Sundays off provide a valued day of rest for team members, reflecting the companys respect for employee well-being

Applicants must be able to:

• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honor and encourage others to follow the visions and values of the restaurant
• Have the ability to multitask quickly, yet thoroughly
• Present a team-oriented, adaptable, dependable, and strong work ethic
• Have the ability to communicate effectively with guests and team members
• Work on their feet for several hours at a time

Pay: $13-$15 / hour

Job Type: Part-Time

Education: No education required

Work location: On-site