Front Office Coordinator
Ealy Construction
Contract
On-site
Princeton, Idaho, United States
$24 - $30 USD hourly
Inbound Sales & Customer Service Representative at Moscow Glass
Do you get energized by helping people and solving problems with clear communication?
Do you get energized by helping people and solving problems with clear communication?
Are you organized, helpful, and calm under pressure, even when the phone is ringing and there's a line at the counter?
If so, we'd love to meet you.
We're looking for a friendly, proactive, and detail-minded Inbound Sales & Customer Service Rep to manage the front desk and help us stay organized behind the scenes. At Moscow Glass, we specialize in window and door installations, serving a wide range of local homeowners, contractors, and walk-in customers. You'll be the go-to person for helping them feel heard, answering their questions, and setting up the sales process for the rest of our team.
This is a full-time, in-person role at our storefront in Moscow. If you're looking for a no-gossip workplace, a consistent full-time schedule, and a supportive team, working here would be a great fit for you.
As Inbound Sales & Customer Service Rep at Moscow Glass, you'll be responsible for:
- Greeting walk-in customers and helping them place orders for window and door projects
- Answering and returning phone calls from homeowners and contractors with professionalism and care
- Listening to clients' project goals and gathering details for our estimating team
- Writing out a thorough and detailed description of each project to prep our estimating team for their visit
- Calling leads to collect contact info, ask a few project-specific questions, and helping schedule estimate visits with the field team
- Entering and updating customer information in our internal systems
- Using our tools to prepare basic cost estimates for customers
- Helping customers understand timelines, pricing ranges, and what to expect next
- Other miscellaneous office and admin tasks as needed
What skills and experience are we looking for?
- Strong communication skills and a warm, professional presence- especially on the phone and in person
- Competent and comfortable with technology. You'll be working with estimating tools and a customer management portal each day.
- A calm, organized approach to multitasking in a busy office
- The ability to follow a process, track details, and be mindful of how your work impacts the rest of the team
- Experience in customer service, office coordination, or a front desk role. The biggest part of this role is working directly with clients, asking thoughtful questions to make sure you understand their needs, and helping them make informed decisions about their projects.
- Familiarity with construction, windows, or home improvement is a big plus. We're happy to train the right person.
Compensation & Benefits
- $24-$30/hour, depending on experience
- Consistent full-time schedule, Monday through Friday
- Supportive, team-oriented work culture
- Opportunity to grow into additional responsibilities over time
What's it like to work at Moscow Glass?
We're a locally owned company that values quality work, honest communication, and treating people well- whether they're customers, coworkers, or trade partners. We believe that the first person someone speaks to should reflect the integrity and care we bring to every job. That's why this role is so important to us.
If you're dependable, personable, and ready to help people get what they need, we'd love to welcome you to the team.
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