Inside Sales Representative

Company Overview: 

Expo Home Improvement, a top-rated Texas-based home remodeling company, specializes in high-quality bathroom, kitchen, and window remodels for residential customers. With over 18 years of experience, we are recognized for exceptional craftsmanship, outstanding customer service, and a commitment to enhancing the lives of homeowners. Recognized as a Top Place to work in the nation, our people-first approach fosters a supportive culture that drives excellence and growth. Beyond transforming homes, we are dedicated to building lasting relationships and making a positive impact in the communities we serve.   

Position Overview:

As an Inside Sales Representative, you will play a key role in generating business by scheduling in-home consultations with potential customers. This role requires strong communication skills, a results-driven mindset, and the ability to engage customers confidently over the phone. If you are a motivated individual who enjoys connecting with people, achieving goals, and being part of a dynamic sales team, this is the opportunity for you!  

Key Responsibilities:

Customer Engagement:

• Conduct outbound calls to potential customers, introducing them to Expo Home Improvement’s products and services.
• Handle inbound calls by providing exceptional customer service and answering inquiries.
• Build rapport quickly and establish trust with homeowners through a professional and friendly approach.

Lead Generation & Appointment Setting:

• Schedule in-home consultations for homeowners interested in remodeling services.
• Accurately collect and document customer information in the CRM system.
• Utilize provided scripts and best practices to ensure a consistent and effective sales approach.

Performance & Collaboration:

• Meet and exceed key performance indicators (KPIs), including call volume, appointments set, and conversion rates.
• Work closely with the sales and marketing teams to optimize outreach efforts.
• Provide feedback on customer interactions to help refine lead generation strategies.

 Qualifications:

• High school diploma or equivalent required; some college or relevant experience is preferred.
• Previous experience in sales, customer service, or call center roles is a plus.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Goal-oriented and self-motivated, with a passion for exceeding targets.
• Proficiency in basic computer and CRM software usage.
• Ability to thrive in a fast-paced, team-oriented environment.

Physical Requirements:

• Ability to remain seated and engaged on calls for extended periods.
• Comfortable working in an office setting with regular computer and phone usage.

Why Join Expo Home Improvement?

• Competitive Pay: Starting at $17 per hour + bonus incentives based on performance.
• Career Growth: Opportunity to grow within a rapidly expanding company.
• Comprehensive Training: Hands-on coaching and development to set you up for success.
• Positive Work Environment: A collaborative and team-oriented culture that values your contributions.

Working Conditions:

• This is an on-site role based in Farmers, TX.
• Full-time schedule: Monday – Friday, with occasional weekends as needed.

Equal Opportunity Employer:

Expo Home Improvement is an equal opportunity employer and is committed to fostering an inclusive workplace where diversity is celebrated. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.