Hourly Rate: $20-$22/hour + Monthly incentive bonus after 90 days of employment.

Shift: Monday through Friday, 7:00 a.m. - 4:00 p.m.

Summary:

The Acme Inventory Management System (AIMS) Fulfillment Specialist is responsible for establishing and maintaining daily onsite customer service through vendor managed and customer owned inventories at their field operation shop or field job sites. The Specialist manages long-term onsite customer relationships by developing trust and providing expertise service with Acme’s AIMS solutions.

Duties & Responsibilities:

• Enters AIMS sales orders/inventory with accuracy and attention to detail into Innovo;
• Jobsite Responsibilities includes: Hardware Box Location, Cleanup / organization of product, handling of inventory, delivery of product to assigned area per customer request;
• Works directly with the Branch manager and Warehouse manager for logistics and scheduling of service on a daily basis;
• Proactively partners with Outside sales team to explore opportunities for the AIMS solution;
• Presents Acme product solutions as requested;
• Tracks and timely respond to all customer sales inquiries and concerns and resolve by any means necessary to ensure a high level of customer service satisfaction and customer relationships;
• Participates in sales and marketing events;
• Provides education to existing and prospective customers specifically regarding the AIMS solutions;
• Researches and sources product for customers using a variety of tools, including but not limited to Eclipse, catalogs, websites, industry and store contacts along with Phocas & Innovo;
• Proactively communicates with customers about expected delay or issues with their orders;
• Follow up promptly on all customer requests for information;
• Resolves customer complaints and disputes in a timely, professional manner;
• Maintain awareness of company pricing, service opportunities, and sales guidelines;
• Proactively communicates any discovered inventory or pricing discrepancies directly to Outside Sales Representative who manages the account;
• Develop and maintain new and existing product and inventory knowledge by participating in all necessary training, including independent study of product features and benefits;
• Participate in educational opportunities, including those offered by vendors such as Evergreen and/or other resources.

Qualifications:

• Education: High school degree or equivalent
• Experience: 2-3 years’ experience with Acme is preferred;
• Inside Sales a/o customer service experience is preferred;
• Decisive thinker, with ability to quickly analyze information and make robust decisions;
• Collaborative, able to work well with a wide range of people both within and outside the company;
• Problem solving skills; listening to ; interpreting and meeting the needs of others by diagnosing and rectifying problems;
• Demonstrated understanding and application of effective sales strategies and techniques;
• Ability to communicate in a clear and concise manner;
• Competent industry product knowledge;
• Advanced communication skills;
• Proven ability to manage priorities and conflicting timelines;
• Flexible, adaptable, customer service-oriented personal style;
• Pro-active approach to sales, including ability to consistently meet or exceed sales goals;
• Demonstrated understanding of sales margins;
• Pro-active approach to finding solutions and managing problems;
• Proven ability to manage priorities and conflicting timelines;
• Demonstrated proficiency in developing and executing written communications, reports and plans;
• Focused on delivering the best possible results for the company by demonstrating goal-driven determination, resourcefulness, resiliency, tenacity, persuasiveness, adaptability and courage.
• Is able to demonstrate safe driving practices, maintain a good driving record, and maintain eligibility to obtain a DOT Medical Card as required by DOT regulations and and meet requirements for Company sponsored insurance program;

Physical Requirements:

• The employee is regularly required to sit; walk; use hands to finger, handle, or feel a computer mouse or other computer equipment; reach with hands and arms; talk and hear; use hands and arms to reach for, grasp and manipulate objects;
• The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl;
• May be required to move or traverse considerable distances in the facility during the course of a workday.
• Must have the ability to lift up to 50 lbs. to a height of 3-4 feet and load product into trucks;
• Must be able to remain in a stationary position for an extended period of time;
• Ability to ascend/descend a ladder to pull or put away product from shelving and racking;
• Ability to safely operate a dolly, pallet jack and/or forklift in loading and unloading supplies.
• Understanding of required PPE conditions;
• Ability to drive and operate a commercial motor vehicle, maintain a valid driver’s license;
• Ability to obtain a DOT Medical Card as required by DOT regulations.

Working Conditions:

• Must function equally well in both an office, warehouse and construction job site environment;
• Travel throughout company sales region, which depending upon assigned branch, may include Oregon, Washington, Idaho, California, Nevada, or Arizona. Occasional travel within North America may also be required.
• Extensive driving required in a commercial motor vehicle:
  • All weather driving
  • Urban Driving
  • Construction Job Sites