Lead Service Technician

Job Summary: Lead field service efforts to assist customers and other Peak Water employees by performing repairs, troubleshooting issues, evaluating and understanding their needs, and formulating a plan to ensure they are met.

Essential Duties and Responsibilities:

• Serves existing accounts by analyzing customer or company needs; planning daily travel schedule for self and other field personnel; effective/efficient communication with management, support staff, and salespeople; resolving problems
• Establishes service by studying customer requirements; assigning human resources; ordering and gathering equipment and parts; troubleshooting and testing
• Maintains customer rapport by examining complaints; identifying solutions, suggesting improved methods and techniques; recommending system improvements.
• Projects and processes are typically unique and require problem-solving, research, and critical thinking.
• Make sure all company equipment is accounted for, operating correctly, and maintained in a proper manner by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs; and making sure all other employees follow the same instruction
• Document service actions by completing forms, reports, logs, and records
• Update job knowledge by participating in educational opportunities; reading professional publications
• All other job duties and responsibilities as determined by management
• Ability and willingness to learn are essential for this position.

Qualifications:

• High school diploma or equivalent required.
• Must be able to use general business software (Microsoft Office, Google Docs, Excel, Adobe Acrobat) and hardware (smartphone/tablet, notebook computer, scanner, etc.).
• Small to Medium water and sewer utility systems knowledge, troubleshooting ability, and equipment maintenance experience is preferred.
• Ability to obtain and maintain a DOT medical card and unrestricted driver’s license w/ acceptable MVR is required.

Work Environment:

• Outside and exposed to the elements 80+% of the time.
• Wet and/or dusty environments.
• Potable Water and Wastewater treatment plants
• Long drive times in all types of weather, with the potential for multiple-day trips and extended standby time.

Work Schedule and Benefits:

• The position will be based out of Belgrade, MT.
• This is a full-time hourly wage position. Regular performance reviews will be provided and strong performance will result in pay increases.
• Schedule details to be determined and subject to periodic changes.
• Paid holidays, vacation and personal time, matching 401(k), health insurance.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 10 hour shift

People with a criminal record are encouraged to apply

Work Location: Based out of the Belgrade location, but you will be working from a truck on the road.  This position requires travel approximately 10% of the time to support projects outside of the local Belgrade area and to support our other regions.