About Us
BRC is a recognized leader in accident reconstruction and injury causation consulting, known for technical excellence and contributions to peer‑reviewed research.
Role Overview
We are seeking a skilled Manager to lead our Legal Case Services team. This role provides day‑to‑day oversight of Case Coordinators, ensuring operational consistency, workload balance, and high‑quality execution.
Key Responsibilities
- Lead, coach, and develop Support, Associate, and Senior Case Coordinators.
- Oversee daily workflows to ensure accuracy, timeliness, and consistency.
- Balance caseloads and support consultant readiness.
- Serve as escalation point for workflow or scheduling challenges.
- Define and track KPIs to monitor accuracy, turnaround times, and workload balance.
- Use data to identify performance gaps and drive improvements.
- Implement quality checks for calendaring, documentation, and deadline compliance.
- Reinforce adherence to policies and confidentiality standards.
- Partner with Senior Case Coordinators on training and staff development.
- Communicate effectively with leadership and cross‑functional teams.
- Translate strategy into scalable workflows and measurable results.
- Support technology adoption and process optimization.
- Collaborate with leadership and HR on staffing and performance management.
Required Education and Experience
- 5+ years managing operational teams in high‑volume, deadline‑driven legal or professional services environments.
- 5+ years improving, stabilizing, and standardizing operations.
- 3+ years leveraging technology and data to manage performance and KPIs.
- Associate or Bachelor’s degree in business administration, management, paralegal studies, or a related field (preferred, not required).