Operations Specialist

Company Profile

80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access aerial work platforms, rough terrain forklifts, and Fastrac tractors.

JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.

At JCB, we stand behind our products – and our name.

Position Purpose

The Operations Specialist in Direct Sales supports the sales team by streamlining processes, managing order workflows, and ensuring accurate sales data and reporting. They will act as a critical link between sales, logistics, and customer service, addressing operation challenges and maintaining efficiency. This role is key to enhancing customer satisfaction and achieving sales objectives through optimized operations.

Major Tasks, Responsibilities & Key Accountabilities

• Places Sales Orders in SAP in line with ExWorks forecast
• Request spec changes on supply to meet customer orders in hand
• Request build swap on factory to meet the forecast requirements
• Coordinate attachment swaps in the month between Supply and Inside Sales
• Coordinates attachment forecasting with Inside Sales and Material Planner
• Confirms specs on the factory are accurate for customer purchase order
• Facilitates Supply allocating in line with commercial agreements with customers promise dates
• Manage damage/repaired machines against our inventory
• Send field team machine availability to sell

Minimum Qualifications

• Bachelor’s or Master’s degree in business or a related field
• Must pass any drug test, background check and any pre-employment testing as applicable

Preferred Qualifications

• Experience in sales or marketing
• Knowledge of customer support systems/procedures or channels of distribution

Knowledge, Skills, Abilities & Competencies

• Customer oriented due to considerable amount of customer contact
• Proficiency with Microsoft Word, Excel, Access and PowerPoint
• Ability to perform multiple tasks while maintaining a sense of urgency
• Excellent problem-solving skills – ability to think outside the box
• Strong interpersonal and relationship management skills
• Effective oral and written communication with an emphasis on phone skills
• Flexible and thrive in a fast-paced work environment
• Identify and succinctly report emerging and evolving trends and customer/dealer feedback beyond fixed metrics
• Likes to work hard and has a thirst for knowledge
• Active listener

Job Conditions

• Both office environment and occasionally manufacturing/factory environment
• Subject to noise and temperature changes

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.

JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.