About ANA:
Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking a Parts Representative to join our growing team in an onsite position in Henderson, NV.
ANA’s Parts and Support departments work hard to help our customers keep their machines in tip-top shape by actively coming up with creative solutions. We are looking for a Parts Representative who loves to solve problems and help customers. This role serves all external and internal customers by receiving inbound calls and emails, while providing part support consisting of part troubleshooting, tracking calls, creating new solutions and procedures to assist customers as needed. The Parts Representative role provides part look-up and support help along with RMA assistance to customers. A Parts Representative will assist customers with part identification and preparation of parts that need service setup prior to shipment from warehouse and customer use. A Parts Representative is an excellent problem solver, an expert multitasker, a positive team member and is process oriented. The Parts Representative is a good teacher that instills confidence in customers internally as well as externally through phone and email support. The Parts Representative role requires a customer first attitude that is trustworthy, open, honest, kind, and can maintain a positive attitude in the face of adversity and frustrated customers. The Parts Representative has excellent computer skills and understands basic engine and unit manuals. Parts Representatives are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing their knowledge of the parts they sell, they can greet customers, help them locate the parts they need and educate them about part function.
The Parts Representative plays a crucial role in ensuring efficient and accurate handling of parts orders and inquiries. This position involves interacting with customers, vendors, and internal teams to facilitate the smooth flow of parts department related transactions.
The position is fully onsite, and the work schedule is weekdays at 8:00 – 4:30pm.
This role reports to the Parts Manager.
You must be based in the United States and authorized to work in the U.S. without employer sponsorship. Please be advised that ANA does not provide employment-based visa sponsorship for this position at this time.
ANA is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.