Project Support Manager

Job Purpose

Responsible for supporting the Project Support Specialists, project teams, Regional Managers and/or Directors of Operations, and the Director of Project Solutions for the training, consistency, and resource management of project support within operations. This position will utilize deep knowledge and prior experience of responsibilities to provide leadership and support across the team with the goal of improving efficiency, consistency, and management of resources of our Project Support Specialists. This position will identify and cover gaps within the team and provide effective communication within and between project teams.

Areas of focus include the following Objective Key Results:

Strategy - Develop and maintain standard operating procedures (SOPs), project controls, and practices for our Project Support Specialists to manage and maintain project workflows to support our operations teams.

Compliance – Directly supporting the Project Support Specialists' efforts in project excellence on assigned projects. Drive operations performance relative to standard operating procedures (SOPs), project controls, and Shook’s operations manual.

Culture and People – Manage and maintain staffing plans for the Project Support Specialists in collaboration with the Regional Managers, Directors of Operations, Director of Project Solutions, and Project Managers. Actively mentor and develop staff through intentional check-ins and participation in annual and (as appropriate) monthly reviews. Support and participate in regular company social events to foster culture and team building.

Essential Duties and Responsibilities

The individual in this position is expected to be able to successfully perform the following duties and responsibilities according to Shook’s Policies and Procedures and established business practices.  This individual will have the best opportunity to succeed in this position by embracing Shook’s Mission / Vision / Values. 

Operational Excellence

• Develop and maintain procedures and processes for the Project Support Specialists.
• Manage, prioritize, and communicate resources and workflow across the project team.
• Develop or utilize systems to organize & maintain project files & databases.
• Utilize critical thinking & research to facilitate project success.

Leadership, Communication & Consistency

• Engage, train, and support Project Support Specialists.
• Deliver consistency and training across the project team related to project management and closeouts.
• Ensure project-specific process and financial process adherence across company operations.
• Assist in covering responsibilities across Project Support Specialists and the project teams.
• Managing organized working files within AutoDesk Build.
• Other project team responsibilities or duties as assigned by the supervisor.
• Prioritize & coordinate multiple projects to ensure deadlines are met.

Reporting Relationships

• The position reports directly to the Chief Operating Officer.
• The position reports indirectly to the Director of Project Solutions.
• Directly reporting to this position: Project Support Specialists

Competencies

• Strong problem-solving abilities with sound judgment and tolerance for a high-pressure and dynamic environment.
• Strong interpersonal skills, high emotional quotient, and ability to coach and develop people.
• Ability to think creatively when approaching problem resolution, but decisive and able to execute solutions.
• Results-oriented to ensure delivery of services in an accurate, complete, and timely fashion.
• Ability to project a positive attitude and maintain high morale.
• Able to multi-task and effectively prioritize work.
• Ability to communicate well with others and develop positive relationships with colleagues.
• Excellent computer skills, organizational skills, ability to analyze information, attention to detail, multitasking & time management skills.
• Demonstrate initiative & leadership within the teams.
• Ability to work independently & as part of a team.
• Proficient in billing & job cost accounting.
• Strong knowledge base & experience in the following areas: certified payroll, project setup, project closeout, Insurance & Taxation.
• Strong knowledge & experience in the following areas: project set-up, project info, project cost, building start-up & administrative closeout processes.
• Proficient computer skills in Microsoft Office Suite, AutoDesk Build, DocuSign, Vista, and Bluebeam.
• Strong personal integrity and has the highest ethical standards.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Associate’s degree in construction management or business administration at a minimum, preferred bachelor’s degree.
• Seven (7) or more years of construction industry experience.
• Strong organizational skills, detail orientation & multitasking capabilities are required.
• Construction-related experience, certifications, and training are highly desirable.
• Notary Public (within 30 days)

Language Skills:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to a prescribed style and format.  Ability to effectively present information to top management, public groups, and/or board of directors.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases.  Ability to deal with a variety of abstract and concrete variables.

Computer Skills:

Technically proficient in Microsoft Office and Outlook as well as Shook ERP systems (Viewpoint and Paperless) and AutoDesk Build.  Primavera/Oracle scheduling, Sage/Timberline Estimating, and AutoCAD are a plus.

Certificates, Licenses and Registrations

Must have a valid driver’s license.

Physical Demands:

Occasionally must stand, walk, sit, reach with your hands and arms, and climb and balance.  Must be able to talk, hear, taste, smell, use hands to finger, handle, and feel.  Seldom may have to stoop, crouch, or crawl.  May need to occasionally lift up to 10 lbs. The following are the vision requirements for the job: physical, close, distance, color, peripheral, depth perception, and ability to adjust focus.

Work Environment:

The noise level in the work environment is usually quiet.