Raise your hand if you're craving a work environment that values your talent. Join the Clune family where you’re valued as an employee owner! Clune Construction is proud to be made up of passionate, driven, unique individuals who exhibit integrity and value quality in everything they do. We welcome diversity of thought and life experience. As an employee-owned company, we invest in our people and in turn, our people benefit from a culture of shared fate. We believe this has led to us being the fortunate recipient of countless awards for our culture and ethics, including Best Places to Work, a Top Workplace nationally, and the Better Business Bureau’s Torch Award for outstanding ethics.
The Senior Systems Technician’s responsibility is to provide best in class support of end users via Clune’s Service Desk. Responsibilities include troubleshooting hardware, software, and network issues to provide timely and efficient resolutions to problems. This individual will bring a customer focused approach to meet continuous service delivery demands. The core job duties also include providing research and support for new technologies to be implemented. The Senior Systems Technician must be available to travel to regional offices, as well as occasionally provide support during on-call hours.
Essential Functions:
• Provide level 1 and level 2 support to end users including computer builds and general troubleshooting.
• Training of new employees on use of company systems and creation and management of user accounts.
• Create and maintain documentation such as internal procedures and solutions to tickets.
• Build and deploy user equipment including workstations, phones, printers, and tablets.
• Assist infrastructure team and Director of IT on department initiatives.
What We Offer
At Clune Construction we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:
Medical, Dental and Vision Insurance with 100% of monthly premiums paid by the company
Employee Stock Ownership Plan
401k Retirement Plan with Company Match
Employee Assistance Program
Company-paid and Voluntary Life Insurance Plans
Company-paid Short Term and Long Term Disability
Flexible Spending, Dependent Care and Commuter Plans
Career Development through Mentoring Program, Learning & Development, Continuing Education
Fitness Program
Pet Insurance
Core Values and Behaviors
Clune Construction is proud to have Core Values and Behaviors that all of our employees represent. These Core Values are: Safety, Service, Teamwork, Respect, Excellence, Leadership and Innovation. Performance is evaluated with these Core Values in mind.
Job Requirements:
• Excellent verbal and written communication skills.
• Analytical and troubleshooting skills
• Ability to communicate with users of all technical levels
• Strong focus on customer service
• Fast learner with the desire and ability to learn new technical skills
• Able to travel overnight on occasion
• Available for on-call hours
Education and Experience:
• Bachelor’s degree in CIS preferred
• 2-5 years of experience in a similar IT support role
• Experience with managing the following technologies required: Active Directory, O365 Suite including Office, anti-virus and security software, MDM software, Windows 10, ticketing systems, printer management, mobile and desk phone management
• Experience with the following preferred: Windows Server, VMWare, Hyper-V, networking, storage
• Knowledge of ITIL methodology helpful
All candidates must provide a resume.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.