Service Manager

Lead and Grow a High-Performing HVAC Service Team - Join Shafer Heating & Cooling as Our Service Manager!

Job Title: Service Manager

Company Name: Shafer Heating & Cooling, LLC

Pay Range: Base Salary + Bonuses (Percentage of Gross Profit, Paid Monthly) + Year-End Profit Sharing (5% of Net Profit Over 15%)

Industry: HVAC, Electric, Plumbing - Residential

Location: Hillsboro, OH

Job Overview

Shafer Heating & Cooling, LLC is looking for a dynamic and results-driven Service Manager to lead our team of Service & Maintenance Technicians. This role is responsible for training, recruiting, administration, management, and motivation to ensure high performance, accountability, and customer satisfaction. The Service Manager will implement and execute a clear plan to achieve revenue and profitability goals while maintaining a strong team culture.

Who We Are

Since 1985, Shafer Heating & Cooling, LLC has been a trusted provider of high-quality HVAC, electrical, and plumbing services in Hillsboro, Ohio, and beyond. As a family-owned business, we prioritize integrity, teamwork, and positive attitudes, fostering a supportive environment for professional and personal growth. Our commitment to customer satisfaction drives our success, and we're excited to bring on leaders who share our vision.

• Training & Development:
  • Develop a structured training program for new hires, ensuring technical proficiency and communication skills.
  • Plan 8-week training schedules with testing and deadlines for service team members.
  • Utilize RISE Coaching and other industry training platforms.
  • Conduct regular ride-alongs for coaching and process compliance.
• Recruiting & Retention:
  • Maintain a strong hiring pipeline with a backlog of qualified candidates.
  • Ensure 90%+ retention rate for service technicians.
  • Conduct 6+ first-round interviews per week to build a full talent bench.
  • Perform exit interviews and continuously improve retention strategies.
• Operational & Financial Management:
  • Achieve and track monthly revenue and profit budgets through ServiceTitan dashboard.
  • Set and communicate daily revenue targets for the team.
  • Ensure technicians bring in a minimum of $1,500 per day in revenue.
  • Maintain department wages at or below 21% for service and 23% for maintenance.
  • Convert 40%+ of non-club calls into club memberships.
• Team Leadership & Management:
  • Conduct performance reviews every 6 months and regular 1-on-1 meetings.
  • Hold team members accountable for attitude, processes, and performance.
  • Ensure paperwork is submitted within 24 hours for all jobs.
  • Oversee subcontractor and vendor coordination for service jobs.
• Customer Satisfaction & Quality Control:
  • Ensure 100% client satisfaction and resolve service concerns.
  • Monitor inspection forms, photos, and job documentation for accuracy.
  • Communicate with clients, field supervisors, and technicians to maintain high service standards.
• Motivation & Company Culture:
  • Foster a team-oriented, high-performance culture through coaching and leadership.
  • Organize monthly department meetings to align on goals.
  • Display and reinforce company vision and values to drive team engagement.

• 5+ years of HVAC service management experience.
• Proven ability to train, lead, and grow a high-performing service team.
• Strong financial acumen with experience in budgeting, KPIs, and revenue tracking.
• Experience with ServiceTitan or other HVAC CRM systems.
• Exceptional communication and leadership skills.
• Valid driver's license.

• Integrity - Doing the right thing even when no one is looking.
• Positive Attitude - Bringing a 'we will overcome' mindset.
• Customer Service - Exceeding expectations through high-quality service.
• Communication - Creating WIN/WIN/WIN outcomes for customers, employees, and the company.
• Teamwork - Holding ourselves and each other accountable for company success.

• Base Salary + Monthly Bonuses (% of Gross Profit)
• Year-End Profit Sharing (5% of Net Profit Over 15%)
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Holidays
• Ongoing Professional Development & Training

• Full-time
• Monday through Friday with occasional on-call or weekend availability.

• Hillsboro, Ohio