Service Retention Associate-BMW of Peabody & MINI of Peabody

 The Lyon-Waugh Auto Group is searching for an organized, goal orientated individual to join our team as a Full-Time Service Retention Associate for our BMW & MINI stores. This is a great entry level opportunity for someone who enjoys interacting with a variety of clients.  If you are searching for a supportive company to help develop your customer service skills in luxury automotives-apply with us!

Schedule: Monday–Friday 9am-5:30pm

Estimated Annual Compensation Range: $45,000.00 - $60,000.00

What You’ll Be Doing: 

•  Schedule service appointment 
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance 
•  Contact clients with open recalls, campaigns, special order parts 
•  Other duties assigned by management team

What we can offer you:

• Comprehensive benefits package 
• 401(k) options with company match 
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day 
• longevity bonuses and paid trips 
• Employee discounts on service, parts, and vehicle purchases 
• Opportunities for tickets to concerts and sporting events 
• Employee referral bonus 
• Smoke free campuses 

• Clear, professional communication skills—both verbal and written  
• Proficient with Microsoft Word, Outlook, and Excel  
• Familiarity with a multi-line phone system
• Strong attention to detail  
• Ability to prioritize task efficiently; dependable 
• Confident phone presence with a friendly, helpful tone