Service Writer (51223)

Essential Duties and Job Responsibilities:

• Completing Work Order Invoices including narrative and relevant charges
• Researching parts for service department work orders and confirming availability
• Preparing warranty documents including photographs and manufacturer-specific forms
• Contacting customers and advising them of their equipment condition and needed repairs
• Operating a forklift as necessary to retrieve and deliver parts to the warehouse
• Working safely by knowing and following established safety procedures
• Assisting the Service Manager in maintaining the premises including checking stock levels of consumable products and arranging new product delivery
• Working with manufacturers to provide technical information to Service Technicians
• Proofreading, correcting, clarifying, or finishing written or verbal service narratives provided by technicians
• Ordering and receiving in service parts as needed
• Communicating services and repairs performed to the customer in a professional manner
• Monitoring service technician’s time on work orders (may review and approve timesheets)
• Assisting Technicians in building maintenance as part of their post-work cleanup
• Assisting Rental Coordinator by checking equipment in and out when necessary
• Providing information on equipment onsite to sales personnel and rental coordinator

Job Skills Competencies:

• Strong computer skills and typing efficiency
• Basic mechanical parts knowledge and troubleshooting skills
• Punctual, with excellent organizational and time management habits
• Clear oral and written communications skills
• Service-oriented mindset
• Assists team members when needed
• Self-starter and motivated to complete the job right, the first time
• Accomplishes tasks efficiently without compromising service quality or integrity

Physical Requirements:

• Must be able to lift parts and pallets weighing up to 75 pounds
• This position requires alternating moments of sitting, standing, twisting, squatting, bending, stooping, kneeling, reaching, pushing, lifting heavy items overhead and pulling on a daily basis
• Ability to safety operate a forklift
• Must be able to work indoors or outdoors under a variety of temperatures and weather conditions

• High School Diploma or GED
• 2 years of experience writing motorized vehicle service orders preferred
• 2 years of computer/keyboarding experience required
• 1 year clerical/administrative experience preferred
• 2+ years of customer service experience required
• Ability to work overtime and weekends as needed
• Forklift Certification required
• Valid U.S. Driver’s License
• Ability to pass a background check and drug screen