Technology Services Office (TSO) Asst FY27
Winthrop University
2 hours ago
Part-time
On-site
Rock Hill, South Carolina, United States
Duties And Responsibilities
This position provides front-line support for campus technology services. Students will receive training and are expected to apply procedures consistently and responsibly. Responsibilities may include: Manage ID card service requests from intake to completion, ensuring information is accurate, and policies are followed. Process Scantron requests, including printing, scoring, verifying results, and organizing materials for return. Create and update user login accounts in accordance with provided guidelines and security standards. Provide basic Tier 1 technical support for account access, device related issues, password resets for supported faculty, staff, and student computing equipment. Log, update, and track all service requests in the official ticketing system. Monitor ticket queue to identify time-sensitive requests and notify supervisors of urgent or high-priority issues. Maintain an organized and clean workspace and contribute to efficient daily operations. Protecting sensitive information and always following university IT policies.
Qualifications
Demonstrated ability to communicate clearly and professionally in person, by phone, and email communications Critical thinking skills to troubleshoot routine issues and escalate when appropriate. Basic problem-solving skills and willingness to ask questions when needed. Dependable and able to complete assigned tasks with minimal supervision after training.
This position provides front-line support for campus technology services. Students will receive training and are expected to apply procedures consistently and responsibly. Responsibilities may include: Manage ID card service requests from intake to completion, ensuring information is accurate, and policies are followed. Process Scantron requests, including printing, scoring, verifying results, and organizing materials for return. Create and update user login accounts in accordance with provided guidelines and security standards. Provide basic Tier 1 technical support for account access, device related issues, password resets for supported faculty, staff, and student computing equipment. Log, update, and track all service requests in the official ticketing system. Monitor ticket queue to identify time-sensitive requests and notify supervisors of urgent or high-priority issues. Maintain an organized and clean workspace and contribute to efficient daily operations. Protecting sensitive information and always following university IT policies.
Qualifications
Demonstrated ability to communicate clearly and professionally in person, by phone, and email communications Critical thinking skills to troubleshoot routine issues and escalate when appropriate. Basic problem-solving skills and willingness to ask questions when needed. Dependable and able to complete assigned tasks with minimal supervision after training.